Assupol funeral claim

I made a funeral claim on the 12th of July 2022 at the Stanger branch in KZN and I was told that the money will be paid within 48hrs. When I make a follow up consultants at the call center are cheeky and they cut my calls without attending to my problem. Even today the money is not paid. The funeral was cancelled because service providers were not paid. What must I do!!!!!!!