ASSUPOL ***** WRONG DETAILS
Assupol your agent get all my details wrong on my documents and i couldn't claim on my policy when my father passed on because of your incompetence and when i sent a complaint to Assupol Complaint C*** YOU GUYA HAVE THE NERVE TO SEND AN EMAIL AND SAY THE Your complaint no C*** was resolved. HOW WAS IT RESOLVED WITHOUT YOU CONTACTING ME.. The person that was insured passed on so what have you resolved?
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Replies (3)
Sanlam's replyOfficial
09 Jul 2020, 09:20Good Morning Mthokozisi, We take note of your unfortunate experience regarding your complaint. Please note, the response to your complaint was sent you at email address: *** yesterday afternoon. Kindly review the feedback provided and provide us with your comments. Proudly serving, Assupol Complaints Team.
Sanlam's reply09 Jul 2020, 09:20
Official
Good Morning Mthokozisi, We take note of your unfortunate experience regarding your complaint. Please note, the response to your complaint was sent you at email address: *** yesterday afternoon. Kindly review the feedback provided and provide us with your comments. Proudly serving, Assupol Complaints Team.
's updateReviewer Update
09 Jul 2020, 09:28Good Morning. please read below and tel me if this makes sense:
Dear NB Thwala,Your complaint no C*** was resolved.For assistance contact the complaint resolution officer at *** or ***. Assupol
YOU still dressing me as NB Thwala and I am NOT... so what have you resolved the fact that you not even calling me now is insulting to me.
Dear NB Thwala,Your complaint no C*** was resolved.For assistance contact the complaint resolution officer at *** or ***. Assupol
YOU still dressing me as NB Thwala and I am NOT... so what have you resolved the fact that you not even calling me now is insulting to me.
's update09 Jul 2020, 09:28
Reviewer Update
Good Morning. please read below and tel me if this makes sense:
Dear NB Thwala,Your complaint no C*** was resolved.For assistance contact the complaint resolution officer at *** or ***. Assupol
YOU still dressing me as NB Thwala and I am NOT... so what have you resolved the fact that you not even calling me now is insulting to me.
Dear NB Thwala,Your complaint no C*** was resolved.For assistance contact the complaint resolution officer at *** or ***. Assupol
YOU still dressing me as NB Thwala and I am NOT... so what have you resolved the fact that you not even calling me now is insulting to me.
Sanlam's replyOfficial
09 Jul 2020, 09:51Good Day Monte-gomory, thank you for the response. We are reviewing the matter and will be in direct communication by e-mail, shortly. Regards, Assupol Complaints Manager
Sanlam's reply09 Jul 2020, 09:51
Official
Good Day Monte-gomory, thank you for the response. We are reviewing the matter and will be in direct communication by e-mail, shortly. Regards, Assupol Complaints Manager