Assupol False Representation

This is a complain against Ms Mashweu Dzusa Moropane who approached me for a policy, I advised her that I already have policies elsewhere but I only needed business insurance to insure my media equipment. She said she would be happy to help me with that. I gave her some of the information.

I later received an email for my "policy" not insurance which was called Progress 4Life Plan which included death, dread disease, funeral cover, retrenchment and others, all that which I do not need and have explicitly stated that I already had. On that so called policy there was nothing about business insurance. After seeing that it was not what we agreed upon, I requested her to cancel the policy.

First follow up she told me she was away on weekend. I then got debited for the service and I sent her a screenshot from my banking app expressing my disappointment and I told her I was not happy. She then sent me a vile and rude voice note asking me if she should run after my policy to cancel it, she further said that if I am not happy why don't I go to the office and cancel it myself. She further made it clear that she will never be in a hurry to cancel the policy because I ask her to cancel it. All this considering the fact that when she was signing me up it was after hours late at night and she didn't mind being in a hurry to create the policy I didn't need.

She is a ****, she is manipulative, rude, disrespectful and if Assupol keep brokers like her, I am afraid that Assupol's reputation will be damaged. I do not recommend her to be a person who should work with people at all.