Assupol failed to payout my death claim within 48 hours

I have a funeral policy with Assupol and i recently lost my mother due to covid19. On the 25th of August 2020 i have filed a death claim with Assupol hoping that the claim will payout within 48 hours as they state when they are advertising. I am so dissapointed because Assupol has let me down during a very sad moment in my life, since they have not honoured their promise of making payments within 48 hours to their devasted clients. I do not know how Assupol expect me to make funeral arrangements for my dear mother, because when i call them to make a follow up on my claim they tell me that its registred on their system, however they do not know why it has not paid out yet. Imagine having such a policy hoping that when your loved ones pass away you will give them a dignified funeral, but end up having to go to loan sharks for a loan that will incur interest because your policy has failed you. Instead of helping you, they cause you debts...