Assupol failed to pay within promised time (24hour)
Assupol failed to honour my late sister's wish of being buried with dignity by delaying paying the nominated benefuciary. Instead of paying for a claim within 24 hours, they paid my family after a week. That was so devastating during the period of grief.
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
16 Jul 2020, 07:36Dear Thandiwe, thanking you for reporting this to us. My sincere condolences to you and your family on the passing of your sister. My apology also for any inconvenience caused with the delayed claim payment. We will urgently investigate the reason for this and provide you with further feedback by direct e-mail. Kind regards, Assupol Complaints Manager
Sanlam's reply16 Jul 2020, 07:36
Official
Dear Thandiwe, thanking you for reporting this to us. My sincere condolences to you and your family on the passing of your sister. My apology also for any inconvenience caused with the delayed claim payment. We will urgently investigate the reason for this and provide you with further feedback by direct e-mail. Kind regards, Assupol Complaints Manager