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Thato S
1 reviews | Active since Oct 2024
01 Oct 2024, 16:22
Assupol
I've been claiming from Assupol for a refund of a cancelled policy, I've claimed on the 3rd of September 2024 and I haven't received any response from them,I have been to their branch at Maponya Mall and I'm not receiving any joy
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
01 Oct 2024, 17:41Dear Thato, thank you for your review on Hello Peter, as well as the complaint you have sent directly to us at ***. We take note of this unfortunate experience and sincerely apologise for any frustration caused. We will urgently have the refund processed and will provide further feedback to your direct e-mail. Kind regards, Assupol Complaints Manager
Sanlam's reply01 Oct 2024, 17:41
Official
Dear Thato, thank you for your review on Hello Peter, as well as the complaint you have sent directly to us at ***. We take note of this unfortunate experience and sincerely apologise for any frustration caused. We will urgently have the refund processed and will provide further feedback to your direct e-mail. Kind regards, Assupol Complaints Manager
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Thato S's updateReviewer Update
01 Oct 2024, 19:09Thank you,I got the email and I've responded.
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Thato S's update01 Oct 2024, 19:09
Reviewer Update
Thank you,I got the email and I've responded.
Sanlam's replyOfficial
02 Oct 2024, 00:04Thank you
Sanlam's reply02 Oct 2024, 00:04
Official
Thank you