pP
peoples P
1 reviews | Active since Aug 2019
01 Aug 2019, 11:35
assupol dragging their feet
awaiting constructive feedback from Assupol today its 1/08/2019 when is ur 48hours lapsing? we need to make funeral arrangements for ***. I urge you guys (public) to seek alternative insurance companies.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
01 Aug 2019, 13:08Good Afternoon Tshepo, Thank you for submitting your complaint and for bringing this matter to our attention. Kindly accept our apologies for the delay in processing your claim, we will investigate and provide feedback regarding the progress to you personally. Proudly Serving, Assupol Complaints Team.
Sanlam's reply01 Aug 2019, 13:08
Official
Good Afternoon Tshepo, Thank you for submitting your complaint and for bringing this matter to our attention. Kindly accept our apologies for the delay in processing your claim, we will investigate and provide feedback regarding the progress to you personally. Proudly Serving, Assupol Complaints Team.
pP
peoples P's updateReviewer Update
02 Aug 2019, 11:52Nonsense. At the moment its approximately 1/8/2019 at 11:50 and there is no feedback not even a mere call your conduct is telling.
pP
peoples P's update02 Aug 2019, 11:52
Reviewer Update
Nonsense. At the moment its approximately 1/8/2019 at 11:50 and there is no feedback not even a mere call your conduct is telling.
Sanlam's replyOfficial
02 Aug 2019, 13:41Good Afternoon Tshepo, Thank you for your email. kindly note, we attempted to contact you directly yesterday on the number provided and it does not go through.
An email was also sent to you as we required further information from you in order for us to assist you with your complaint. The email was sent to the email address provided at 13:42pm.
Please review your emails and respond to us with the requested information.
Thank you,
An email was also sent to you as we required further information from you in order for us to assist you with your complaint. The email was sent to the email address provided at 13:42pm.
Please review your emails and respond to us with the requested information.
Thank you,
Sanlam's reply02 Aug 2019, 13:41
Official
Good Afternoon Tshepo, Thank you for your email. kindly note, we attempted to contact you directly yesterday on the number provided and it does not go through.
An email was also sent to you as we required further information from you in order for us to assist you with your complaint. The email was sent to the email address provided at 13:42pm.
Please review your emails and respond to us with the requested information.
Thank you,
An email was also sent to you as we required further information from you in order for us to assist you with your complaint. The email was sent to the email address provided at 13:42pm.
Please review your emails and respond to us with the requested information.
Thank you,
pP
peoples P's updateReviewer Update
05 Aug 2019, 10:37it seems both me and assupol are not finding each other for that reason i have resorted to involve the insurance ombudsman because even the assupol complaints department was unable to resolve my problem.
pP
peoples P's update05 Aug 2019, 10:37
Reviewer Update
it seems both me and assupol are not finding each other for that reason i have resorted to involve the insurance ombudsman because even the assupol complaints department was unable to resolve my problem.