Assupol Double dipping on my account

Two months ago I went online to open an Assupol funeral cover for a number of my family members myself included. I deliberately opened the policy online because I did not want to speak to any of the representatives over the phone. I got a confirmation of the successful opening of the policy. On the very same day I received a call from Assupol and was forced to speak to the representatives (the one thing I did not want to do) and they insisted I needed to go through this application process all over again via the phone. I told the representative that I just did the same thing online and it took a while and I was told I needed to do it again via the phone. I SPECIFICALLY warned the agent that I do not want to end up with multiple policies and i was assured that this would not be the case. We did the entire process all over again via the phone. Now I noticed that for two months I'm being debited for multiple policies which I specifically warned the agent about. When I call the client services I'm told I need to fill in forms yada yada yada for the policy to be cancelled and so forth. I feel I should not be put through such as the fault is theirs and they must do everything on their own to resolve this and refund me my money. I hate speaking to client services and was preventing it for this specific reason. Just fix your mess and refund me my money.