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Nanah N
1 reviews | Active since Aug 2025
26 Aug 2025, 12:36
Assupol don't care about the clients
I have submitted a claim with Assupol for more than 2 weeks, but they don't pay for it, even their complain department is folding their arms, today since morning I've been sending countless emails but no response, I made countless calls but the Assupol consultants are laughing at me and they dropped the phones, I'm helpless and I feel defeated. I tried so hard, but they don't care about me. Even the assessor herself, she no longer communicate with me. ***
Helpful (0)
Replies (33)0
Replies (33)
Sanlam's replyOfficial
26 Aug 2025, 12:48Dear Nanah, we refer to complaint ref no C*** and confirm that our claims team is in the final stages of processing the claim. Assupol only received the fully completed claims information on Friday and after attempting to process it, incurred an unfortunate and unforseen system error, which they are urgently resolving, to enable them to finalise the claim. Our apology again for the inconvenience caused.
Sanlam's reply26 Aug 2025, 12:48
Official
Dear Nanah, we refer to complaint ref no C*** and confirm that our claims team is in the final stages of processing the claim. Assupol only received the fully completed claims information on Friday and after attempting to process it, incurred an unfortunate and unforseen system error, which they are urgently resolving, to enable them to finalise the claim. Our apology again for the inconvenience caused.
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Nanah N's updateReviewer Update
26 Aug 2025, 12:51But I've been sending countless emails, with no response, making many calls, without good response, if your consultants pick the call they just laugh at me and drop the calls. Is that how you treat your clients?
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Nanah N's update26 Aug 2025, 12:51
Reviewer Update
But I've been sending countless emails, with no response, making many calls, without good response, if your consultants pick the call they just laugh at me and drop the calls. Is that how you treat your clients?
Sanlam's replyOfficial
26 Aug 2025, 12:58My apology for this poor service experience. I will let you know what the progress is on this matter shortly.
Sanlam's reply26 Aug 2025, 12:58
Official
My apology for this poor service experience. I will let you know what the progress is on this matter shortly.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:02I'm waiting, but not happy at all. Why would a consultant laugh and drop the calls?
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Nanah N's update26 Aug 2025, 13:02
Reviewer Update
I'm waiting, but not happy at all. Why would a consultant laugh and drop the calls?
Sanlam's replyOfficial
26 Aug 2025, 13:05This is a concern, we will escalate this to the relevant management team of the individual involved.
Sanlam's reply26 Aug 2025, 13:05
Official
This is a concern, we will escalate this to the relevant management team of the individual involved.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:06Escalate? Again? I've already had that word of escalation, still nothing fruitful from it
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Nanah N's update26 Aug 2025, 13:06
Reviewer Update
Escalate? Again? I've already had that word of escalation, still nothing fruitful from it
Sanlam's replyOfficial
26 Aug 2025, 13:09This issue you are referring to seems to relate to a different service team, reporting into a different line management team, and not the claims team. Unless if you are referring the claims assessors (Khanyisile) specifically.
Sanlam's reply26 Aug 2025, 13:09
Official
This issue you are referring to seems to relate to a different service team, reporting into a different line management team, and not the claims team. Unless if you are referring the claims assessors (Khanyisile) specifically.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:11I've been sending emails to Assupol, with no response, but what annoy me is these consultants who laugh at me, is that how Assupol treat their clients?
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Nanah N's update26 Aug 2025, 13:11
Reviewer Update
I've been sending emails to Assupol, with no response, but what annoy me is these consultants who laugh at me, is that how Assupol treat their clients?
Sanlam's replyOfficial
26 Aug 2025, 13:15We note your comments and will provide feedback.
Sanlam's reply26 Aug 2025, 13:15
Official
We note your comments and will provide feedback.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:16I'm waiting, and I have been waiting for ages. This so unfair
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Nanah N's update26 Aug 2025, 13:16
Reviewer Update
I'm waiting, and I have been waiting for ages. This so unfair
Sanlam's replyOfficial
26 Aug 2025, 13:17Noted
Sanlam's reply26 Aug 2025, 13:17
Official
Noted
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Nanah N's updateReviewer Update
26 Aug 2025, 13:19I was hoping to be told how long or when should I see funds in my account
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Nanah N's update26 Aug 2025, 13:19
Reviewer Update
I was hoping to be told how long or when should I see funds in my account
Sanlam's replyOfficial
26 Aug 2025, 13:22Our claims team has confirmed that they are attempting to reprocess the claim, following the system challenge encountered. We will let you know when this has been done. We will let you know when payment should reflect in your account as soon as this is confirmed by the claims team.
Sanlam's reply26 Aug 2025, 13:22
Official
Our claims team has confirmed that they are attempting to reprocess the claim, following the system challenge encountered. We will let you know when this has been done. We will let you know when payment should reflect in your account as soon as this is confirmed by the claims team.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:25Since yesterday they're attempting to process this claim? Till when? Next year Good Friday? Because I've heard that they're processing this claim
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Nanah N's update26 Aug 2025, 13:25
Reviewer Update
Since yesterday they're attempting to process this claim? Till when? Next year Good Friday? Because I've heard that they're processing this claim
Sanlam's replyOfficial
26 Aug 2025, 13:26They are currently busy with the processing and have asked them to confirm when the funds should reflect in your account.
Sanlam's reply26 Aug 2025, 13:26
Official
They are currently busy with the processing and have asked them to confirm when the funds should reflect in your account.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:30Please I will be very happy if I got the time and confirmation of funds
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Nanah N's update26 Aug 2025, 13:30
Reviewer Update
Please I will be very happy if I got the time and confirmation of funds
Sanlam's replyOfficial
26 Aug 2025, 13:33I just asked Khanyisile from our claims team to let you know. It is almost finalised.
Sanlam's reply26 Aug 2025, 13:33
Official
I just asked Khanyisile from our claims team to let you know. It is almost finalised.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:41It will be ALMOST FINALIZED until next week, next month even next year. Making empty promises is a habit to Assupol.
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Nanah N's update26 Aug 2025, 13:41
Reviewer Update
It will be ALMOST FINALIZED until next week, next month even next year. Making empty promises is a habit to Assupol.
Sanlam's replyOfficial
26 Aug 2025, 13:45The claim was processed, amount payable is a total of R8860. I will let you know when the funds will be released to show in your account. This might only be tomorrow, for the funds to possibly show in your account on Thursday, but I will ask our claims team if payment can show in your account sooner.
Sanlam's reply26 Aug 2025, 13:45
Official
The claim was processed, amount payable is a total of R8860. I will let you know when the funds will be released to show in your account. This might only be tomorrow, for the funds to possibly show in your account on Thursday, but I will ask our claims team if payment can show in your account sooner.
Sanlam's replyOfficial
26 Aug 2025, 13:46The claims supervisor has been requested to release the payment. I will let you know when the funds should show in your account.
Sanlam's reply26 Aug 2025, 13:46
Official
The claims supervisor has been requested to release the payment. I will let you know when the funds should show in your account.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:47How come it is R8860? When Im paying for R2000 a day? I pay R570 a month. This is daylight *******. How does Assupol work actually?
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Nanah N's update26 Aug 2025, 13:47
Reviewer Update
How come it is R8860? When Im paying for R2000 a day? I pay R570 a month. This is daylight *******. How does Assupol work actually?
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Nanah N's updateReviewer Update
26 Aug 2025, 13:47Where is the rest of the money?
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Nanah N's update26 Aug 2025, 13:47
Reviewer Update
Where is the rest of the money?
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Nanah N's updateReviewer Update
26 Aug 2025, 13:50No, I pay for R2000 a day, how come you say they pay R8860? Where is R10 000?
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Nanah N's update26 Aug 2025, 13:50
Reviewer Update
No, I pay for R2000 a day, how come you say they pay R8860? Where is R10 000?
Sanlam's replyOfficial
26 Aug 2025, 13:53Please remember that there were arrear premiums on the policy that affected the final amount payable, we will send you the detailed breakdown of the calculation to your e-mail.
Sanlam's reply26 Aug 2025, 13:53
Official
Please remember that there were arrear premiums on the policy that affected the final amount payable, we will send you the detailed breakdown of the calculation to your e-mail.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:55Areas of 570 times 2, equal to R1140. I was in hospital for 10 days. Which means I was supposed to get R20 000, minus R1140, then I was supposed to get R18860. So where is R10 000?
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Nanah N's update26 Aug 2025, 13:55
Reviewer Update
Areas of 570 times 2, equal to R1140. I was in hospital for 10 days. Which means I was supposed to get R20 000, minus R1140, then I was supposed to get R18860. So where is R10 000?
Sanlam's replyOfficial
26 Aug 2025, 13:58Please let me review the claim documents to see why the amount of R8860 was paid
Sanlam's reply26 Aug 2025, 13:58
Official
Please let me review the claim documents to see why the amount of R8860 was paid
Sanlam's replyOfficial
26 Aug 2025, 13:58Our claims team will also call you now to explain further.
Sanlam's reply26 Aug 2025, 13:58
Official
Our claims team will also call you now to explain further.
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Nanah N's updateReviewer Update
26 Aug 2025, 13:59I need to know why
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Nanah N's update26 Aug 2025, 13:59
Reviewer Update
I need to know why
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Nanah N's updateReviewer Update
26 Aug 2025, 13:59Because I'm paying R570 a month, and get R2000 a day
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Nanah N's update26 Aug 2025, 13:59
Reviewer Update
Because I'm paying R570 a month, and get R2000 a day
Sanlam's replyOfficial
26 Aug 2025, 14:04Our claims team will also call you now to explain further.
Sanlam's reply26 Aug 2025, 14:04
Official
Our claims team will also call you now to explain further.
Sanlam's replyOfficial
26 Aug 2025, 14:27The benefit was limited to 5 days for the medical condition you claimed for, as per the policy provisions. We will resend you a copy of the provisions.
Sanlam's reply26 Aug 2025, 14:27
Official
The benefit was limited to 5 days for the medical condition you claimed for, as per the policy provisions. We will resend you a copy of the provisions.
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Nanah N's updateReviewer Update
26 Aug 2025, 20:24So I was given false information, no funds is in my account 😔 it was all lies. Assupol is not honest
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Nanah N's update26 Aug 2025, 20:24
Reviewer Update
So I was given false information, no funds is in my account 😔 it was all lies. Assupol is not honest
Sanlam's replyOfficial
27 Aug 2025, 06:47Please refer to our direct e-mail sent to you, to confirm that payment has been released and should be in your account by the latest tomorrow.
Sanlam's reply27 Aug 2025, 06:47
Official
Please refer to our direct e-mail sent to you, to confirm that payment has been released and should be in your account by the latest tomorrow.