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Nanah N
1 reviews | Active since Aug 2025
23 Sept 2025, 14:16
Assupol don't care about clients
They don't care about the clients, I submitted documents for claim on 9 September, till today, nobody has contacted me, or email me. Assupol is not to be trusted.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
23 Sept 2025, 14:23Good day Nanah, we have received your review. I have sent you a direct e-mail to please resend the claim documents directly to me to prioritise validation. Our apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply23 Sept 2025, 14:23
Official
Good day Nanah, we have received your review. I have sent you a direct e-mail to please resend the claim documents directly to me to prioritise validation. Our apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
23 Sept 2025, 14:32Hi Nanah, the claim documents were received and escalated to our claims management team for urgent validation. We will provide progress to your direct e-mail.
Sanlam's reply23 Sept 2025, 14:32
Official
Hi Nanah, the claim documents were received and escalated to our claims management team for urgent validation. We will provide progress to your direct e-mail.
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Nanah N's updateReviewer Update
23 Sept 2025, 14:35But since 9 September? Which means if it was not for Hello Peter my issue was going to be ignored? I wrote to complains yesterday but they ignore me. Wow is this how you treat your clients Assupol?
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Nanah N's update23 Sept 2025, 14:35
Reviewer Update
But since 9 September? Which means if it was not for Hello Peter my issue was going to be ignored? I wrote to complains yesterday but they ignore me. Wow is this how you treat your clients Assupol?
Sanlam's replyOfficial
23 Sept 2025, 14:37Our apology, we will check with the Claims Team on the reason for the delay. Your e-mail to complaints yesterday was linked to your previous complaint. We have created a new complaint ticket for this claim.
Sanlam's reply23 Sept 2025, 14:37
Official
Our apology, we will check with the Claims Team on the reason for the delay. Your e-mail to complaints yesterday was linked to your previous complaint. We have created a new complaint ticket for this claim.
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Nanah N's updateReviewer Update
23 Sept 2025, 15:01I need answers about this, I can't submit claim in 9 September but till today it not finalized. No even an excuse
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Nanah N's update23 Sept 2025, 15:01
Reviewer Update
I need answers about this, I can't submit claim in 9 September but till today it not finalized. No even an excuse
Sanlam's replyOfficial
23 Sept 2025, 15:04Noted, we will respond to your email as soon as we have answers from the claims team.
Sanlam's reply23 Sept 2025, 15:04
Official
Noted, we will respond to your email as soon as we have answers from the claims team.