Assupol doesn't pay

They don't even deserve that 1 star. They advertise as if they pay people but they don't. I claimed for a policy and it's been a month they haven't paid. Last week I lost my grandmother and went to claim for her, they told me the money will be in before the funeral but it was not. It's been a week now since I buried my grandmother Assupol hasn't paid. When I give them a call they tell me they have a backlog of people claiming policies, what does that have to do with me? They are still deducting for the 2 policies I claimed for, but they are not paying. I advise people not to take out policies with Assupol.