TM
Themba M

1 reviews | Active since Dec 2016

29 May 2025, 11:53

Assupol doesnt care about its members.

I have been a member of Assupol Life for almost years. During the period where i was a member, i have never skipped even one month premium. Right now i am in a bad financial state and i made a request to pause my member ship for a certain period since i am unemployed. They refused to give me that leave for payment. contrary to that, the other funeral insurance provider was able to relief me for about three months. I am left with no choice but to cancel my member ship. i find this to be funny because we are always advised to let service providers know if we are not going to be able to pay our premiums. Assupol doesnt care about its members, mind you i never claimed even once.

0
Replies (3)
Sanlam
Sanlam's reply29 May 2025, 13:32
Official
Dear Themba

We apologies for any inconvenience caused. Our client service will contact you to assist with options that suit your needs.
TM
Themba M's update03 Jun 2025, 11:00
Reviewer Update
Clearly you dont take customers serious. I have been waiting for your call since and no one bothered to contact me
Sanlam
Sanlam's reply03 Jun 2025, 11:52
Official
Good day, our call centre did try to contact you qt 10:28 on 2 June and before and was not able to reach you. Please make sure our number is not marked as spam. We will ask them to call you again.