Assupol doesnt care about anyones loss

I write this with a heavy heart filled with utmost disappointment from assupol, my husband and i had a funeral policy with them from 2019, we had both our family members insured on this policy, on the 18/08/2021 my aunt passed on and we submitted a claim policy was under my husbands name, assupol didnt rven once say we are sorry fy for your loss, instead my mom who is cousin to the deceased was called by an assupol administrator who was so very rude on the phone asking if she knew my husband and if he will be contributing towards the funeral, my mom misunderstood tge question because she was grieving at tgat moment, she was also hoing uo and down with my husband msking funeral arranfements, being called by policies you can imagine the stress during this tough time in our family, this administrator called my husban was rude to him, asking him questions based on that little mistake she made him feel like a ********, The funeral was on the 28/08 but our claim had no feedback from assupol, my husband n i borrowed moey to contribute because of assupol who didnt care for our loss, we did a follow-up on the claim, to our surprise the claim was declined because of some relationship interest whatever even that was not communicated to us, we have receipts of cost we incurred for the funeral and on top of that Assupol never asks you thesewiestions when you join thdir policy they also clearly state you can add EXTENDED FAMILY wgich they dont say limited to who.. Now tgey tell us thdy willrefund us our premiums which is not what we want, bare in mind thispolucy also deducted this month though the person is deceased which shows their administration is a mess.. Im very very disappointed at Assupol i wouldn't even recommend my family members to join assupol.. And we have more funeral policies with them im just scared cause they also are from 2019..im very hurt.