ASSUPOL DOES NOT PAYOUT WITHIN 48HRS EVEN WHEN ALL DOCUMENTS HAVE BEEN RECEIVED BY THEIR CLAIMS DEPARTMENT. YOU'VE BEEN WARNED!

I have submitted all required documents for a funeral claim to Assupol for the first time on the 3rd of June. Over the course of the month of June I have been asked asked to resend the very same documents twice already because "they could not be found on their side". I resend the complete documents for the third time again last week. On Friday the 11th June, I called in to ask if they have been received, I spoke to Johnson Mabena and he reassured that all was submitted. I am yet to receive my funeral claim payout almost 2 weeks later. I am just completely speechless at the level of service delivery. Please sort this out!