TL
Thandiswa L
1 reviews | Active since Feb 2024
18 Feb 2024, 14:55
Assupol
<div>My daughter passed away from natural causes in September 2023. It has been very difficult to go through this process with Assupol, we thought we were in good hands and I thought my grandchildren would not suffer should something happen to their mom. The life cover proceeds have still not been released. Last year my grandchildren did not receive school reports at the end of the year due to outstanding school fees, this year they had to start school very late as I have no means to pay school fees, I myself was fully dependent on my late daughter. When my daughter took on the funeral and life cover I thought Assupol would be there for us when it mattered the most. Not once did she miss a premium as such matters are take very seriously. Assupol continued to not show any care towards my family and they have certainly not respected the deceased. I have not had time to grieve and accept my daughters passing as I am very stressed about what my grandchildren will eat and how they will go to school. I would not recommend Assupol!</div>
Helpful (0)
Replies (23)0
Replies (23)
Sanlam's replyOfficial
19 Feb 2024, 06:05Dear Thandiswa, our sincerest condolences on your loss. We will urgently look into this and provide feedback to your direct e-mail address. Apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply19 Feb 2024, 06:05
Official
Dear Thandiswa, our sincerest condolences on your loss. We will urgently look into this and provide feedback to your direct e-mail address. Apology for any frustration caused. Regards, Assupol Complaints Manager
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Thandiswa L's updateReviewer Update
30 Mar 2024, 19:15It is now the end of March. Six months since I submitted the claim. All required documents have been sent. Assupol has still not resolved my complaint. After six months , I am stuck again as the month comes to an end and i don't know how i will pay my Grandchildrens school fees. Assupol is irresponsible and does not care about the client. No one has been in communication to give us an update. Assupol i hope you are satisfied with your service!!
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Thandiswa L's update30 Mar 2024, 19:15
Reviewer Update
It is now the end of March. Six months since I submitted the claim. All required documents have been sent. Assupol has still not resolved my complaint. After six months , I am stuck again as the month comes to an end and i don't know how i will pay my Grandchildrens school fees. Assupol is irresponsible and does not care about the client. No one has been in communication to give us an update. Assupol i hope you are satisfied with your service!!
TL
Thandiswa L's updateReviewer Update
30 Mar 2024, 19:21Assupol was very quick to take my late Daughter on as a client, but when it is time to pay out what belongs to the families they have endless stories! My grandchildren do not need another apology from Assupol. We need this claim to be finalised!!
TL
Thandiswa L's update30 Mar 2024, 19:21
Reviewer Update
Assupol was very quick to take my late Daughter on as a client, but when it is time to pay out what belongs to the families they have endless stories! My grandchildren do not need another apology from Assupol. We need this claim to be finalised!!
Sanlam's replyOfficial
30 Mar 2024, 19:45Good day, we are looking into this and will provide you with feedback as soon as possible in next week.
Sanlam's reply30 Mar 2024, 19:45
Official
Good day, we are looking into this and will provide you with feedback as soon as possible in next week.
TL
Thandiswa L's updateReviewer Update
02 Apr 2024, 09:54Assupol we are still awaiting your feedback! You are the worst insurance house and we would not recommend your services even to our worst enemy!!
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Thandiswa L's update02 Apr 2024, 09:54
Reviewer Update
Assupol we are still awaiting your feedback! You are the worst insurance house and we would not recommend your services even to our worst enemy!!
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Thandiswa L's updateReviewer Update
02 Apr 2024, 10:03Our next avenue is to approach the insurance ombudsman for help, we are getting absolutely no where with Assupol. I cannot believe that this is the kind of service offered to people. Not once did my daughter miss a premium, the lack of care is just appalling.
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Thandiswa L's update02 Apr 2024, 10:03
Reviewer Update
Our next avenue is to approach the insurance ombudsman for help, we are getting absolutely no where with Assupol. I cannot believe that this is the kind of service offered to people. Not once did my daughter miss a premium, the lack of care is just appalling.
Sanlam's replyOfficial
02 Apr 2024, 10:18Good day, we have received your comments from Saturday 30 March and of today, Tuesday 02 April. Our Claims management team has been informed of the urgency of the matter. We will provide feedback as soon as their response is received.
Sanlam's reply02 Apr 2024, 10:18
Official
Good day, we have received your comments from Saturday 30 March and of today, Tuesday 02 April. Our Claims management team has been informed of the urgency of the matter. We will provide feedback as soon as their response is received.
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Thandiswa L's updateReviewer Update
08 Apr 2024, 08:50Assupol it is now Monday the 8th Of April, I have not received any communication that this claim is being attended to with urgency. All we keep receiving are empty promises, again total disregard for the client and the children involved in this matter. If only you can just put yourself in the clients position and actually deliver the service that you promised! it is clear that Assupol employees do not care about children or have not lost loved ones because there no compassion whatsoever here.
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Thandiswa L's update08 Apr 2024, 08:50
Reviewer Update
Assupol it is now Monday the 8th Of April, I have not received any communication that this claim is being attended to with urgency. All we keep receiving are empty promises, again total disregard for the client and the children involved in this matter. If only you can just put yourself in the clients position and actually deliver the service that you promised! it is clear that Assupol employees do not care about children or have not lost loved ones because there no compassion whatsoever here.
Sanlam's replyOfficial
08 Apr 2024, 08:56Kindly note that our claims department will be in contact with you regarding the progress of the claim.
Please expect their call.
Sanlam's reply08 Apr 2024, 08:56
Official
Kindly note that our claims department will be in contact with you regarding the progress of the claim.
Please expect their call.
TL
Thandiswa L's updateReviewer Update
10 Apr 2024, 07:53It is now Wednesday the 10th of April, we have been waiting for your empty promise to call since Monday. I have tried to call with no answer, my emails are not responded to. We are very much aware of our right to escalate this matter to the Ombudsman, which we have done so. Maybe then you will start caring and thinking about the children who are suffering and will not be able to return back to school today because school fees are in arrears. Thank you Assupol for proudly serving with your chaotic service
TL
Thandiswa L's update10 Apr 2024, 07:53
Reviewer Update
It is now Wednesday the 10th of April, we have been waiting for your empty promise to call since Monday. I have tried to call with no answer, my emails are not responded to. We are very much aware of our right to escalate this matter to the Ombudsman, which we have done so. Maybe then you will start caring and thinking about the children who are suffering and will not be able to return back to school today because school fees are in arrears. Thank you Assupol for proudly serving with your chaotic service
Sanlam's replyOfficial
10 Apr 2024, 10:49Your response is noted. We are sorry that this matter has been delaying.
Sanlam's reply10 Apr 2024, 10:49
Official
Your response is noted. We are sorry that this matter has been delaying.
TL
Thandiswa L's updateReviewer Update
19 Apr 2024, 07:52It is now the 19th of April. The External Assessor informed us that all reports and documentation was sent back to Assupol. What is now the reason for delay? when i have communicated whole heartedly that the children are in need? Really Assupol does not care!!!!
TL
Thandiswa L's update19 Apr 2024, 07:52
Reviewer Update
It is now the 19th of April. The External Assessor informed us that all reports and documentation was sent back to Assupol. What is now the reason for delay? when i have communicated whole heartedly that the children are in need? Really Assupol does not care!!!!
Sanlam's replyOfficial
19 Apr 2024, 08:17Dear Thandiswa, we note your response and have followed up on the status of the claim. We will send further feedback to your direct e-mail address, as received this morning from you. Thank you
Sanlam's reply19 Apr 2024, 08:17
Official
Dear Thandiswa, we note your response and have followed up on the status of the claim. We will send further feedback to your direct e-mail address, as received this morning from you. Thank you
TL
Thandiswa L's updateReviewer Update
29 Apr 2024, 07:48IT is now Monday the 29th of April, seven months later. What is the next story now Assupol? You are unbelievably shocking !!
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Thandiswa L's update29 Apr 2024, 07:48
Reviewer Update
IT is now Monday the 29th of April, seven months later. What is the next story now Assupol? You are unbelievably shocking !!
Sanlam's replyOfficial
29 Apr 2024, 08:18Good day, our claims team has contacted you on 23 Apr to confirm the status of the claim. We have followed up with them to confirm when the claim assessment will be finalised and we will let you know by direct e-mail.
Sanlam's reply29 Apr 2024, 08:18
Official
Good day, our claims team has contacted you on 23 Apr to confirm the status of the claim. We have followed up with them to confirm when the claim assessment will be finalised and we will let you know by direct e-mail.
TL
Thandiswa L's updateReviewer Update
02 May 2024, 07:39It is now the 2nd of May and you are still processing documents, you are still sending out an email that we obviously have not received, you are still following up on the claim? What is the next story ? Absolutely shocking!
TL
Thandiswa L's update02 May 2024, 07:39
Reviewer Update
It is now the 2nd of May and you are still processing documents, you are still sending out an email that we obviously have not received, you are still following up on the claim? What is the next story ? Absolutely shocking!
Sanlam's replyOfficial
02 May 2024, 09:08Your case is with the claims management team and the claims assessor should be in contact shortly.
Sanlam's reply02 May 2024, 09:08
Official
Your case is with the claims management team and the claims assessor should be in contact shortly.
TL
Thandiswa L's updateReviewer Update
07 May 2024, 07:46Assupol is shortly another seven months? Should my grandchildren go without school fees, winter clothes and textbooks for another seven months? You have absolutely no sense of urgency and regard for the beneficiaries!
TL
Thandiswa L's update07 May 2024, 07:46
Reviewer Update
Assupol is shortly another seven months? Should my grandchildren go without school fees, winter clothes and textbooks for another seven months? You have absolutely no sense of urgency and regard for the beneficiaries!
Sanlam's replyOfficial
07 May 2024, 07:59We have received your additional comment on Hello Peter and the follow up email you have sent to us at ***. We have informed our claims management team of the urgency to resolve this matter. Our further feedback will be sent to your direct e-mail. Regards, Assupol
Sanlam's reply07 May 2024, 07:59
Official
We have received your additional comment on Hello Peter and the follow up email you have sent to us at ***. We have informed our claims management team of the urgency to resolve this matter. Our further feedback will be sent to your direct e-mail. Regards, Assupol
TL
Thandiswa L's updateReviewer Update
15 May 2024, 09:57Assupol you have promised to send further feedback since the 23rd of April. You have promised that the claim was in the final stages, honestly how can you be satisfied with this type of service. The month of May is coming to an end, is this how Assupol proudly serves its people?
TL
Thandiswa L's update15 May 2024, 09:57
Reviewer Update
Assupol you have promised to send further feedback since the 23rd of April. You have promised that the claim was in the final stages, honestly how can you be satisfied with this type of service. The month of May is coming to an end, is this how Assupol proudly serves its people?
Sanlam's replyOfficial
15 May 2024, 10:09We are urgently looking into this.
Sanlam's reply15 May 2024, 10:09
Official
We are urgently looking into this.
TL
Thandiswa L's updateReviewer Update
20 May 2024, 08:58How much Longer should my Grandchildren suffer? Why do you not care and consider the fact that Children's life's are affected here. Why do you treat loyal clients like this.
TL
Thandiswa L's update20 May 2024, 08:58
Reviewer Update
How much Longer should my Grandchildren suffer? Why do you not care and consider the fact that Children's life's are affected here. Why do you treat loyal clients like this.
Sanlam's replyOfficial
20 May 2024, 09:23Our claims team is in the final stages of the assessment of the claim and we will send you feedback on this and the way forward, as soon as possible, to your direct e-mail.
Sanlam's reply20 May 2024, 09:23
Official
Our claims team is in the final stages of the assessment of the claim and we will send you feedback on this and the way forward, as soon as possible, to your direct e-mail.