Assupol does it again

Item: Sanlam
Rating: 1
Author: Siphokazi N

I am very very dissapointed with tge service that we are getting from assupol. I submitted the claim on friday and they never acknowledged it. I have to call and wait on the call to be assisted, the eaiting time is notging less than 18min.

Friday the 27th the claim was finally received and since then i have been calling them and to this day i dont have anything from ASSUPOL.

The person i spoke too on friday said the claim will be paid in 48hrs and to my suprise i have not received anything whatsoever.

The funeral is on the 4th how are we suppose o give our mom a descent funeral when ASSUPOL is doing this.

My reference no is DC/C*** and my contact will be in your records.

How are we suppose to grief when assupol id giving us a headache but it is nice when you debit your money.

Im gonna move all m late moms policies from you. Please learn a thing or two from Old Mutual they are the best

Helpful (0)

Replies (5)

Sanlam's replyOfficial

01 Feb 2023, 06:46

Dear Siphokazi, thank you for your review. We confirm that our claims management team is has been informed of your concerns. We will provide further updates on the status and progress of the claim to your direct e-mail address. Thank you for your patience in this regard and our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager

Best regards,

Sanlam's reply01 Feb 2023, 06:46

Official

Best regards,

Siphokazi N's updateReviewer Update

01 Feb 2023, 09:07

I still dont have anything from assupol. This claim has been escaleted 3 times and the claim management team did not contact me.

What is it that i need to do now. This is tge worse service ever, i am beyond disappointed because we have bills to be paid.

Siphokazi N's update01 Feb 2023, 09:07

Reviewer Update

Siphokazi N's updateReviewer Update

01 Feb 2023, 09:09

How do you expect me to be pattient whe im grieving and you promised 24 to 48hours for a claim that was submitted on Friday.

Please respect us.

Siphokazi N's update01 Feb 2023, 09:09

Reviewer Update

How do you expect me to be pattient whe im grieving and you promised 24 to 48hours for a claim that was submitted on Friday.

Please respect us.

Sanlam's replyOfficial

01 Feb 2023, 09:10

Thank you for the additional feedback. We can assure you that our claims management team is aware of the urgency and we will provide further feedback on the progress of the claim as soon as possible.

Best regards,

Sanlam's reply01 Feb 2023, 09:10

Official

Thank you for the additional feedback. We can assure you that our claims management team is aware of the urgency and we will provide further feedback on the progress of the claim as soon as possible.

Best regards,

Sanlam's replyOfficial

01 Feb 2023, 12:29

Good day, we confirm that our claims team has made contact with you to confirm that the claim is being processed. Regards

Best regards,

Sanlam's reply01 Feb 2023, 12:29

Official

Good day, we confirm that our claims team has made contact with you to confirm that the claim is being processed. Regards

Best regards,