sN
sibongile N
1 reviews | Active since Dec 2019
18 Dec 2025, 12:44
Assupol dissapoint
Assupol doesn't fullfil the promises in the event of claim. Until Hello Peter is reached, I don't understand them most of the times, if a claimant want the claim to be finalized, he or she must fight 😞 it really stressful
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
18 Dec 2025, 12:48Dear Ms Nyembe, I refer to our direct communication by e-mail, which confirms that our claims team is busy with the assessment of the claim, awaiting feedback from our medical specialist. Thank you for your patience. They will provide feedback as soon as it becomes available. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply18 Dec 2025, 12:48
Official
Dear Ms Nyembe, I refer to our direct communication by e-mail, which confirms that our claims team is busy with the assessment of the claim, awaiting feedback from our medical specialist. Thank you for your patience. They will provide feedback as soon as it becomes available. Regards, Assupol Complaints Manager
Best regards,
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sibongile N's updateReviewer Update
18 Dec 2025, 12:51But you guys are very quick to respond here, but directly on my email or phone, it a no.
sN
sibongile N's update18 Dec 2025, 12:51
Reviewer Update
But you guys are very quick to respond here, but directly on my email or phone, it a no.
Sanlam's replyOfficial
18 Dec 2025, 12:54We also respond to your directly e-mails as quickly as possible, as you would have noted.
Best regards,
Sanlam's reply18 Dec 2025, 12:54
Official
We also respond to your directly e-mails as quickly as possible, as you would have noted.
Best regards,
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sibongile N's updateReviewer Update
18 Dec 2025, 15:20Even now I have not seen or heard any feedback from Assupol.
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sibongile N's update18 Dec 2025, 15:20
Reviewer Update
Even now I have not seen or heard any feedback from Assupol.
Sanlam's replyOfficial
18 Dec 2025, 15:22Please see my direct e-mail, in response to your latest follow up, to request our claims team to provide an update on the status of the claim. I understand your urgency, but please allow some time for our claims team to complete the assessment. They are attending to it as quickly as possible.
Best regards,
Sanlam's reply18 Dec 2025, 15:22
Official
Please see my direct e-mail, in response to your latest follow up, to request our claims team to provide an update on the status of the claim. I understand your urgency, but please allow some time for our claims team to complete the assessment. They are attending to it as quickly as possible.
Best regards,