Assupol Disaster

I opened 2 funeral plans with assupol for my aunts in february, it was so quick and seamless. This was after my uncle had passed on and we had financial constraints. I was encouraged to open this as the payouts are quick and i will be able to help my family in such situations. My aunt passed away (MhsRIP) on the 12/08/2018 and I lodged my claim with assupol on tuesday the 14/08/2018. Today is the 17/08/2018 and my aunt is supposed to be buried but we have asked the undertaker to bury tomorrow as we are still struggling to pay for certain things. I went to assupol maponya yesterday and i was told the claim would be paid this am but i don't believe them. I am so stressed and i cannot sleep, i now have to go and borrow money to make sure that we can give my aunt a decent funeral tomorrow. The only communication i got from assupol was a measely sms and their call centre is just as useless. No one could tell me what's happening with my claim instead i was put on hold and it was very clear that the person on the other had no clue what was happening. I am SO DISAPPOINTED!!!!