Assupol death claims

My dad passed away on the 24th of September I then submitted my claim on Wednesday the 28th assupol only sent me an email with a reference number. I called them multiple times to check the progress and they kept on saying they are escalating the my claim as I had to bury my father the 8th of October. Nothing came out of those calls I made I had to go to their office in Umtata the 4th of October that’s where they told me nothing was done with my claim I had to submit a new one and they said they processed my payment because my claim was approved and I should expect to get it by Thursday the 6th. On Thursday no money reflected on my account and I called my bank to ask if there’s any pending payment into my account, turned out there was nothing. My bank suggested that I request a proof of payment so that they can help me because I had only a day left before the funeral. I went there to request a proof they said I should call the headquarters and I did they kept me waiting the whole day in order to give me a proof of payment that they said they made into my account. It’s only in the afternoon Friday that they told me they paid my money into a wrong account and that they’re still investigating what went wrong. I had to bury my dad in debt which is something that annoys me very much because I was paying a policy so that I can bury my dad in peace. It’s Monday and they haven’t payed my money.