CM
Chantell M
1 reviews | Active since Jul 2013
01 Nov 2023, 17:30
Assupol death claim bad service.
I submit a death claim on the 31/10/2023 I have done it online, I send 4 to 6 emails just to know if they received my claim or if they are busy with it I call and wait for 30 minutes just to speak to a consultant to tell me no claim were loaded, I have this policy for my late brother for 16 years and this is the service I get not even just an acknowledgment.
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Sanlam's replyOfficial
02 Nov 2023, 06:15Good day Chantell, we have also received your complaint sent to our direct complaints mailbox *** and is attending to it under complaint reference number 38891. We will provide feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply02 Nov 2023, 06:15
Official
Good day Chantell, we have also received your complaint sent to our direct complaints mailbox *** and is attending to it under complaint reference number 38891. We will provide feedback to your direct e-mail address. Regards, Assupol Complaints Manager