OG
Oratile G
1 reviews | Active since Sept 2023
15 Sept 2023, 08:23
ASSUPOL DEATH CLAIM
ASSUPOL IS THE WORST COMPANY THAT YOU CAN HAVE FUNERAL INSURANCE WITH, RATHER HAVE A FUNERAL POLICY WITH REPUTABLE COMPANIES LIKE OLD MUTUAL WHO UNDERSTAND THAT A FUNERAL IS AN EMERGENCY ONCE YOU LODGE A CLAIM A U WILL GET YOUR MONEY WITHIN 4 HOURS. WHEN YOU MAKE A FOLLOW UP WITH THEY CLAIM THEIR SYSTEM IS OFFLINE.
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Replies (5)
Sanlam's replyOfficial
15 Sept 2023, 08:52Good day Oratile, thank you for your review. My condolences on the loss of your aunt. My apology also for any frustration caused by this claim. I noted that our claim team has paid the funeral benefits on one of the policies held for the deceased, on 14 Sept. I have requested our claims management team also urgently process the funeral claim on the other policy. We will let you know by e-mail when payment has been made. Regards, Assupol Complaints Manager
Sanlam's reply15 Sept 2023, 08:52
Official
Good day Oratile, thank you for your review. My condolences on the loss of your aunt. My apology also for any frustration caused by this claim. I noted that our claim team has paid the funeral benefits on one of the policies held for the deceased, on 14 Sept. I have requested our claims management team also urgently process the funeral claim on the other policy. We will let you know by e-mail when payment has been made. Regards, Assupol Complaints Manager
OG
Oratile G's updateReviewer Update
15 Sept 2023, 10:36Thank you awaiting for your feedback.
OG
Oratile G's update15 Sept 2023, 10:36
Reviewer Update
Thank you awaiting for your feedback.
Sanlam's replyOfficial
15 Sept 2023, 10:59Noted
Sanlam's reply15 Sept 2023, 10:59
Official
Noted
OG
Oratile G's updateReviewer Update
15 Sept 2023, 12:55Thank you for settling my claim.
OG
Oratile G's update15 Sept 2023, 12:55
Reviewer Update
Thank you for settling my claim.
Sanlam's replyOfficial
15 Sept 2023, 13:16Thank you for the confirmation. All the best!
Sanlam's reply15 Sept 2023, 13:16
Official
Thank you for the confirmation. All the best!