1 reviews | Active since Jun 2016
Assupol ******
<p>on the 4th of June, I called Assupol wanting to cancel my policy and I spoke to a lady named Nolwazi, she asked me to send her an email stating I am cancelling my policy with the copy of my ID and I did. few days later, I had not gotten any response from her acknowledging that she received the email. I then called again and spoke to Gerald and he asked me to forward the email I forwarded to Nolwazi as Nolwazi informed him that she ahs not gotten my email. He promised me that they wont debit my account and even sent me an sms confirmation that they will no longer debt it. He promised to send an email confirmation, which he has not done to date. I then got an email from assupol again and they sent me an email with the cancellation form to fill and attach the copy of my ID, I did that, that was on the 9th June 2016. I still did not get any acknowledgement instead they have gone and debited my account. I am so sick of this people I just want to part ways with them and I wnat them to stop taking my money s I want nothing to do with them.</p>
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9301. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: ********** / ***.
Proudly serving.
Assupol Complaints Manager
Best regards,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9301. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: ********** / ***.
Proudly serving.
Assupol Complaints Manager
Best regards,
Good day,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the policy was cancelled, as confirmed by our direct e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,
Good day,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the policy was cancelled, as confirmed by our direct e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Best regards,
