BM
Babalwa M
1 reviews | Active since Feb 2023
22 Dec 2023, 10:02
Assupol complaint
I have policy with assupol life that I'm told its lapsed and money I paid is a credit,I called several times with no assistance.I've been clling several times and I think all calls are recorded.I asked if a supervisor could listen to the calls and I was told they will refund money.I don't want refund since I've had this policy for a long time,It's bad servce for me .I am disaponted with assupol
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
22 Dec 2023, 13:02Dear Babalwa, thank you for your review. We will investigate this and provide further feedback to your direct e-mail in due course. Happy holidays. Assupol Complaints Manager
Sanlam's reply22 Dec 2023, 13:02
Official
Dear Babalwa, thank you for your review. We will investigate this and provide further feedback to your direct e-mail in due course. Happy holidays. Assupol Complaints Manager
BM
Babalwa M's updateReviewer Update
29 Dec 2023, 12:25Good Day
Please note I finally opted for a refund after numerous call with no assistance and the consultant advised me on email she/he processed a refund by mistake to a wrong account number.
What kind of client service is this?
Please note I finally opted for a refund after numerous call with no assistance and the consultant advised me on email she/he processed a refund by mistake to a wrong account number.
What kind of client service is this?
BM
Babalwa M's update29 Dec 2023, 12:25
Reviewer Update
Good Day
Please note I finally opted for a refund after numerous call with no assistance and the consultant advised me on email she/he processed a refund by mistake to a wrong account number.
What kind of client service is this?
Please note I finally opted for a refund after numerous call with no assistance and the consultant advised me on email she/he processed a refund by mistake to a wrong account number.
What kind of client service is this?
Sanlam's replyOfficial
29 Dec 2023, 12:54Good day, we have referred your matter to the relevant department for feedback and will update you accordingly.
Sanlam's reply29 Dec 2023, 12:54
Official
Good day, we have referred your matter to the relevant department for feedback and will update you accordingly.