Assupol complaint

Good day Kindly assist with a complaint, I had received an email from Assupol that my policy has been cancelled due to non received premium. As a policy holder, I was well aware that there are outstanding premiums on my policy, however I did not expect Assupol to cancel my policy without speaking to me or me agreeing that that Yes or No policy may be cancelled on not, therefore since policy is cancelled without my knowledge, I requested for Assupol to refund me all of my premiums collected since year 2018. Onica send me a complaint form which requested to be filled in & attach copy of my ID which i have done and received and sms notification of that. Today Lehlogonolo calls me to advise that policy can be reinstated which i refused to do. I have been a loyal Assupol client and never claimed anything as I knew that when the time is right, I will claim. I totally disappointed and don't want to do business with Assupol anymore, Assupol refund me and take my business else where, I have explained to Lehlogonolo that i would have expected atleast let the policy be kept on hold until i can i can pay the outstanding premiums{before claiming} I live in poverty and every cent of my salary i work hard and don't expect an insurance company like Assupol to take advantage of the vulnerable. All i ask is for my refund and i'll look for another funeral insurance for coverage. I hope my complaint will be heard and resolved Thank you Regards Thabo