KB
Karin B
1 reviews | Active since Feb 2012
17 Jan 2022, 16:08
Assupol Client services deletes emails to avoid doing work
I am trying to remove a closed PO Box number from my policy and everytime I email client services at Assupol, my email comes back as deleted without being read. This is the 3rd time. Do the staff at client Services really delete emails to avoid having to do work? I'm a client since 1992 and highly disgusted.
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Sanlam's replyOfficial
18 Jan 2022, 06:20Good day Karen, thank you for your review. Please note that the reason why you are receiving a message which confirms that your e-mail was “deleted without being read” reply is because you have the “read receipt” function activated on your Outlook. It was only the “read receipt” portion of your e-mail that was deleted by our system and not your initial e-mail request. We have received your request and our administration department is attending to it. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply18 Jan 2022, 06:20
Official
Good day Karen, thank you for your review. Please note that the reason why you are receiving a message which confirms that your e-mail was “deleted without being read” reply is because you have the “read receipt” function activated on your Outlook. It was only the “read receipt” portion of your e-mail that was deleted by our system and not your initial e-mail request. We have received your request and our administration department is attending to it. Regards, Assupol Complaints Manager
Best regards,