LZ
Lolly Z
1 reviews | Active since Jun 2022
10 Jun 2022, 12:34
Assupol Claim Complaint
Tuesday I submitted my claim at one of mthatha branches was told my claim will be paid in 48hrs. That same day got a call from a lady who said they conducting a security measure and asked how was I related to deceased. The following day they called my aunt to confirm. I waited. Today I call in the morning and was told my claim is under audit and I will have to wait for 7 working days. We are burying on this Sunday. Nothing on the contract speaks about seven days on their terms and conditions, its only 48hrs.
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Sanlam's replyOfficial
10 Jun 2022, 13:00Dear Lolly, thank you for letting us know about this. We will urgently investigate the allegations and respond to your direct e-mail address. Our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Unfortunately in some cases, we need to investigate claims in more detail. Regards, Assupol Complaints Manager
Sanlam's reply10 Jun 2022, 13:00
Official
Dear Lolly, thank you for letting us know about this. We will urgently investigate the allegations and respond to your direct e-mail address. Our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Unfortunately in some cases, we need to investigate claims in more detail. Regards, Assupol Complaints Manager