LK
Leera K
1 reviews | Active since Oct 2021
25 Jun 2024, 10:26
Assupol Claim
It saddening the length that funeral policy agents will go to make a sale. I know that they need to reach their targets but not by changing a birth date so as to ensure the policy holder pays a higher premium. Now it’s time for me to claim. Im sent from pillar to post. Assupol fix this mess. I don’t even have the energy.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
25 Jun 2024, 10:33Dear Leera, thank you for your review. Our apology for the inconvenience caused. We are looking into this matter and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply25 Jun 2024, 10:33
Official
Dear Leera, thank you for your review. Our apology for the inconvenience caused. We are looking into this matter and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
LK
Leera K's updateReviewer Update
25 Jun 2024, 12:18Kindly consider the following:
I only insured my mother.
Ive been paying an amount that is not equivalent to her age bracket as deducted from my persal
From the call I had with your call centre agent earlier on it was discovered that my original form is not on your system.
I have rep**** to your email & submitted all the necessary documents.
I expect a reply and a resolution in the next 24 hours
Kindly honour your terms and conditions
I only insured my mother.
Ive been paying an amount that is not equivalent to her age bracket as deducted from my persal
From the call I had with your call centre agent earlier on it was discovered that my original form is not on your system.
I have rep**** to your email & submitted all the necessary documents.
I expect a reply and a resolution in the next 24 hours
Kindly honour your terms and conditions
LK
Leera K's update25 Jun 2024, 12:18
Reviewer Update
Kindly consider the following:
I only insured my mother.
Ive been paying an amount that is not equivalent to her age bracket as deducted from my persal
From the call I had with your call centre agent earlier on it was discovered that my original form is not on your system.
I have rep**** to your email & submitted all the necessary documents.
I expect a reply and a resolution in the next 24 hours
Kindly honour your terms and conditions
I only insured my mother.
Ive been paying an amount that is not equivalent to her age bracket as deducted from my persal
From the call I had with your call centre agent earlier on it was discovered that my original form is not on your system.
I have rep**** to your email & submitted all the necessary documents.
I expect a reply and a resolution in the next 24 hours
Kindly honour your terms and conditions
Sanlam's replyOfficial
26 Jun 2024, 07:44Good morning Leera, thank you for the feedback. We noted that the deceased is Anna Tutele Kgaswane born 1957/03/28. On this funeral policy, cover is held for Sarah Kgaswane, born 1939/01/01. Please be on the lookout for our direct e-mail to you, to obtain more information.
Sanlam's reply26 Jun 2024, 07:44
Official
Good morning Leera, thank you for the feedback. We noted that the deceased is Anna Tutele Kgaswane born 1957/03/28. On this funeral policy, cover is held for Sarah Kgaswane, born 1939/01/01. Please be on the lookout for our direct e-mail to you, to obtain more information.