TM
Thelma M
1 reviews | Active since Jun 2023
22 Jun 2023, 20:20
Assupol claim
I made a death claim on the 14th June for my uncle until today it has not been paid, I sent emails and call them almost every day they always say the claim is awaiting payment releasal but until today no payment had to Make a loan with Absa to Bury my uncle, I sometimes think I have been ****med no communication from them nothing. I'm so frustrated and emotionally drained
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
23 Jun 2023, 08:35Dear Thelma, thank you for your review. We confirm that this matter has been escalated to our claims management team for urgent feedback. We will provide you with a response to your direct e-mail. My sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply23 Jun 2023, 08:35
Official
Dear Thelma, thank you for your review. We confirm that this matter has been escalated to our claims management team for urgent feedback. We will provide you with a response to your direct e-mail. My sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
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Thelma M's updateReviewer Update
23 Jun 2023, 22:56Evening, still no payment any tangible feedback from your claim department
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Thelma M's update23 Jun 2023, 22:56
Reviewer Update
Evening, still no payment any tangible feedback from your claim department
Sanlam's replyOfficial
24 Jun 2023, 08:10Good morning Thelma, our claims management team is aware of this and is working tirelessly to process and pay all claims. We will let you know as soon as more information is available.
Sanlam's reply24 Jun 2023, 08:10
Official
Good morning Thelma, our claims management team is aware of this and is working tirelessly to process and pay all claims. We will let you know as soon as more information is available.
TM
Thelma M's updateReviewer Update
26 Jun 2023, 12:16Spoke to one consultant she says the system is up and running but doesn't understand why they haven't paid as yet..I'm so disappointed with this company the only thing left is to cancel my policies with you and advice my family friends and colleagues to do the same and not under go through hell like me
TM
Thelma M's update26 Jun 2023, 12:16
Reviewer Update
Spoke to one consultant she says the system is up and running but doesn't understand why they haven't paid as yet..I'm so disappointed with this company the only thing left is to cancel my policies with you and advice my family friends and colleagues to do the same and not under go through hell like me
Sanlam's replyOfficial
26 Jun 2023, 12:28Hi, our claims management team has just confirmed that they are urgently looking into this. Thank you for your patience.
Sanlam's reply26 Jun 2023, 12:28
Official
Hi, our claims management team has just confirmed that they are urgently looking into this. Thank you for your patience.
TM
Thelma M's updateReviewer Update
27 Jun 2023, 09:31Morning, how far is the claim team with my claim, just payment releasal from the 20th until now it's a hassle?
TM
Thelma M's update27 Jun 2023, 09:31
Reviewer Update
Morning, how far is the claim team with my claim, just payment releasal from the 20th until now it's a hassle?
Sanlam's replyOfficial
27 Jun 2023, 09:45Hi, the claim is currently being processed
Sanlam's reply27 Jun 2023, 09:45
Official
Hi, the claim is currently being processed
TM
Thelma M's updateReviewer Update
27 Jun 2023, 13:07When can I expect payment? Cause it's only payment releasal left?
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Thelma M's update27 Jun 2023, 13:07
Reviewer Update
When can I expect payment? Cause it's only payment releasal left?
TM
Thelma M's updateReviewer Update
27 Jun 2023, 13:18Tomorrow it's the 28th it will mark a full two weeks of non payment, im so disappointed with Assupol. I'm even considering legal action for you.
TM
Thelma M's update27 Jun 2023, 13:18
Reviewer Update
Tomorrow it's the 28th it will mark a full two weeks of non payment, im so disappointed with Assupol. I'm even considering legal action for you.
Sanlam's replyOfficial
27 Jun 2023, 13:40Hi, our claims team has confirmed that they are busy with the claim. I unfortunately do not have an exact time that it will be paid.
Sanlam's reply27 Jun 2023, 13:40
Official
Hi, our claims team has confirmed that they are busy with the claim. I unfortunately do not have an exact time that it will be paid.
TM
Thelma M's updateReviewer Update
27 Jun 2023, 14:29Finally the claim has been paid after a long struggle of unending calls and complaints. What a long two weeks
TM
Thelma M's update27 Jun 2023, 14:29
Reviewer Update
Finally the claim has been paid after a long struggle of unending calls and complaints. What a long two weeks
Sanlam's replyOfficial
27 Jun 2023, 14:33I am so sorry for that! Thank you for the confirmation
Sanlam's reply27 Jun 2023, 14:33
Official
I am so sorry for that! Thank you for the confirmation