Assupol changed beneficiary on my policy to someone I don't know

I am very much appauled at this company. I have had my policies for years with them. I recently visited Assupol branch in Cape Town Parrow. I discovered that my policy had a beneficiary name of Martha Mabuzibuko who I don't know. I have the same person as a beneficiary in all my policies however this one policy was changed.

Assupol fail to provide answers as to who is this person, why they don't have record of when this beneficiary was changed. I raised a complaint with them and all they said was " we apologize for the inconvenience"

Clearly they don't take us serious with our monies and policies that we have with them.

They also failed to provide me answers regarding my policy which they only told me the day I went to enquire about my policies. I have arrears of R22.01? How does this happen when I have a stop order?

I am very much concerned about my policies at Assupol. I will need to do regular checks now to see if everything is still OK.