Assupol

My policy number Y*** which is a non-RA policy matured middle of 2020. I was not aware that there would be some money coming my way and I was not informed by Assupol. A month ago Assupol informed me of my husband's policy that had matured. I immediately app**** for my money as well. On 10 September 2021 I put in the claim for my and my husband's policy after sending all documents asked for. Assupol never acknowledged receiving the documents but my husband's claim was paid out. After calling Assupol on 23 September 2021 which is an impossible task on it's own as their phones are not answered or some numbers don't seem to work, I was informed that my claim would be settled in this week of the last of September. I have received no letter of confirmation, no money and the phones are not answered when I call.