KM
Kola M
1 reviews | Active since May 2017
16 May 2023, 13:52
Assupol being cruel what they say on TV is not what they present
I have a policy with Assupol and now amazingly they tell me their going to increase their policy with 20% and if I dont want to they will decrease my policy with 17% if I am not increasing my premium as they want. I feel is not fair to me as I have been a loyal client to them without any claims. They are going to implement where I like it or not. my policy for cash back is meturing in 2026 but if they do this and i do not want thier increase is going to kill my benefit. I wanted to continue with my payment but if they drop everything by 17% I will be loosing a lot. I tried to call them but still they say what the letter say and i cannot afford the new premium.
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Replies (4)
Sanlam's replyOfficial
16 May 2023, 14:01Dear Kola, thank you for your review. We take note of your concerns and will look into it and provide further feedback to your direct e-mail. In terms of the policy provisions disclosed to you when you signed the application form, Assupol is within our rights to review and amend the premiums or benefits and to communicate such intentions with our clients. This is usually done to ensure that the policy stays actuarially sound, to the benefit of all policyholders of the specific product. Regards, Assupol Complaints Manager
Sanlam's reply16 May 2023, 14:01
Official
Dear Kola, thank you for your review. We take note of your concerns and will look into it and provide further feedback to your direct e-mail. In terms of the policy provisions disclosed to you when you signed the application form, Assupol is within our rights to review and amend the premiums or benefits and to communicate such intentions with our clients. This is usually done to ensure that the policy stays actuarially sound, to the benefit of all policyholders of the specific product. Regards, Assupol Complaints Manager
KM
Kola M's updateReviewer Update
16 May 2023, 14:06Why if I do not want to incrase you still decrease my policy to 17% but still i will be paying +- R900. 17% is a lot and even you 20% is way too much.
KM
Kola M's update16 May 2023, 14:06
Reviewer Update
Why if I do not want to incrase you still decrease my policy to 17% but still i will be paying +- R900. 17% is a lot and even you 20% is way too much.
KM
Kola M's updateReviewer Update
16 May 2023, 14:11I was not informed of the huge increase of 20% because policies they range to 5% or 10%. That is what i thought. I CAN NOT PAY + R1000 or more I dont have the money
KM
Kola M's update16 May 2023, 14:11
Reviewer Update
I was not informed of the huge increase of 20% because policies they range to 5% or 10%. That is what i thought. I CAN NOT PAY + R1000 or more I dont have the money
Sanlam's replyOfficial
16 May 2023, 14:30Good day, your response is noted and will be taken into consideration in our complaints resolution feedback
Sanlam's reply16 May 2023, 14:30
Official
Good day, your response is noted and will be taken into consideration in our complaints resolution feedback