ASSUPOL BAD SERVICES

On 3 June I emailed the documentation to the claims department for the cash back bonus we receive every 3 years. I called 15 times and send endless emails to the claims department but they just send me every time a new reference number. On Friday I received an email to say that the ticket is closed and finalised. My husband still did not receive the no-claim bonus. IN THE BEGINNING, THEY SAID THEY HAVE A BACKLOG, THEN ANOTHER TIME A GUY SAID HE DON'T KNOW WHY THEY DON'T RELEASE THE PAYMENT. YOU CAN CALL AND HOLD THE LINE FOR ABOUT 20 TO 30 MINUTES BEFORE OR IF SOMEONE ANSWERS. I NEED URGENT FEEDBACK. ON THE CLAIM FORM IT SAYS THE CLAIM WILL BE PAID WITHIN 5 WORKING DAYS, ITS NOW ABOUT 2 MONTHS LATER AN NO CASH BACK RECEIVED.