ASSUPOL BAD SERVICE

Highly disappointed and unhappy with the poor service received at Assupol. They claim that you call/ query is important to them but then you call them, you will find no consultants available and No service. I called Assupol client service twice on 1/02/2021 (call durations approx 4 and 8 min) and No consultant available. Call again on 2/02/2021, hold for approx 12 min and still no consultant available. A consultant called me thereafter and said he will send me the necessary documents as requested which was never done. I down load the necessary claim form and send this to your office on 8/02/2021. Confirmation received that you will communicate with me within the next 24 to 48 hour and still No response. I call again this morning and again No consultant available. Sorry to say but this is really bad service, and I hope that you will act swiftly to my complaint in order to remedy the situation.