NM
Nokwanda M
1 reviews | Active since Mar 2020
24 Jan 2024, 13:25
Assupol bad service
I am Nkosazana Mdluli and my dad passed away last year in June so in terms of some policies that he left for me Assupol life cover policy was one of them, I’ve been in contact with Jane Mashabela the lady who is in charge of claims department and I’ve been emailing her until she stopped responding to my emails and I don’t know why. I have been calling Assupol several times to ask what is going on because I did submit most things that were needed from me the only thing that was missing was my dad’s sick notes and sick leave notes from his employer and the empolyer said they can’t give me without confirming that Assupol is the one that wants this information. I have tried everything to try and find out what is happening with my case but with no success I have come to a conclusion that I should go on social media and put Assupol on blast that this company is a **** and it doesn’t help it’s customers and it’s been more than 4 months now where I’ve been trying to find someone to help me. With no further assistance I even wrote to the complaints department and still no one has contacted me to assist me, I honestly don’t know what to do anymore.
Helpful (0)
Replies (16)0
Replies (16)
Sanlam's replyOfficial
24 Jan 2024, 13:34Good day, thank you for your review. We have also received the complaint that you e-mailed to us earlier today to *** and we are attending to it. Our further feedback to your direct e-mail address will follow as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply24 Jan 2024, 13:34
Official
Good day, thank you for your review. We have also received the complaint that you e-mailed to us earlier today to *** and we are attending to it. Our further feedback to your direct e-mail address will follow as soon as possible. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
07 Feb 2024, 10:40Good day Nokwanda, thank you for the additional comments. We will request our claims management team to advise on the way forward and provide further feedback to your direct e-mail.
Sanlam's reply07 Feb 2024, 10:40
Official
Good day Nokwanda, thank you for the additional comments. We will request our claims management team to advise on the way forward and provide further feedback to your direct e-mail.
Sanlam's replyOfficial
07 Feb 2024, 11:15100%
Sanlam's reply07 Feb 2024, 11:15
Official
100%
NM
Nokwanda M's updateReviewer Update
12 Feb 2024, 18:58No Assupol calling me to tell me that they don’t have the documents that I sent last year and basically I have to resend them like it’s my fault! Why haven’t they told me this from last year I’ve been waiting and the guy that was telling me this said he would send me email until now I haven’t received anything🚮 really nonsense service
NM
Nokwanda M's update12 Feb 2024, 18:58
Reviewer Update
No Assupol calling me to tell me that they don’t have the documents that I sent last year and basically I have to resend them like it’s my fault! Why haven’t they told me this from last year I’ve been waiting and the guy that was telling me this said he would send me email until now I haven’t received anything🚮 really nonsense service
NM
Nokwanda M's updateReviewer Update
12 Feb 2024, 19:07At this point I am ****ed! And I would never recommend this company to anyone
NM
Nokwanda M's update12 Feb 2024, 19:07
Reviewer Update
At this point I am ****ed! And I would never recommend this company to anyone
Sanlam's replyOfficial
13 Feb 2024, 06:24Thank you for the additional feedback. We will provide feedback to your direct email.
Sanlam's reply13 Feb 2024, 06:24
Official
Thank you for the additional feedback. We will provide feedback to your direct email.
NM
Nokwanda M's updateReviewer Update
13 Feb 2024, 11:02I will be waiting.
NM
Nokwanda M's update13 Feb 2024, 11:02
Reviewer Update
I will be waiting.
Sanlam's replyOfficial
13 Feb 2024, 11:07Noted
Sanlam's reply13 Feb 2024, 11:07
Official
Noted
NM
Now after all this fighting for your service and me resending all the documents that Assupol had lost, this is how Assupol treats its customers? That even if my dad was paying every month for a policy and because he a chronic illness which the policy he was paying is wrong in the end it was all for nothing? They telling me they won’t pay it off, I’ve been waiting for Assupol to respond to me again for this whole month as to if they will be paying or not and still they haven’t said anything further than them saying I should wait but until when again? I’ve been waiting for responses from this company since last year! I am sick and tired now
Nokwanda M's updateReviewer Update
22 Apr 2024, 23:35Now after all this fighting for your service and me resending all the documents that Assupol had lost, this is how Assupol treats its customers? That even if my dad was paying every month for a policy and because he a chronic illness which the policy he was paying is wrong in the end it was all for nothing? They telling me they won’t pay it off, I’ve been waiting for Assupol to respond to me again for this whole month as to if they will be paying or not and still they haven’t said anything further than them saying I should wait but until when again? I’ve been waiting for responses from this company since last year! I am sick and tired now
NM
Nokwanda M's update22 Apr 2024, 23:35
Reviewer Update
Now after all this fighting for your service and me resending all the documents that Assupol had lost, this is how Assupol treats its customers? That even if my dad was paying every month for a policy and because he a chronic illness which the policy he was paying is wrong in the end it was all for nothing? They telling me they won’t pay it off, I’ve been waiting for Assupol to respond to me again for this whole month as to if they will be paying or not and still they haven’t said anything further than them saying I should wait but until when again? I’ve been waiting for responses from this company since last year! I am sick and tired now
Sanlam's replyOfficial
23 Apr 2024, 05:58Good day Nokwanda, thank you for your comments on Hello Peter. We have also received these comments on the registered complaint with us, by e-mail. We will review this matter and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply23 Apr 2024, 05:58
Official
Good day Nokwanda, thank you for your comments on Hello Peter. We have also received these comments on the registered complaint with us, by e-mail. We will review this matter and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
NM
Nokwanda M's updateReviewer Update
06 May 2024, 09:16Assupol still hasn’t contacted me and it’s May now.
NM
Nokwanda M's update06 May 2024, 09:16
Reviewer Update
Assupol still hasn’t contacted me and it’s May now.
Sanlam's replyOfficial
06 May 2024, 12:37We are aware of the delayed finalisation of the life cover death claim. Our claims management team is aware of the urgency. We will provide feedback to your direct e-mail on the progress.
Sanlam's reply06 May 2024, 12:37
Official
We are aware of the delayed finalisation of the life cover death claim. Our claims management team is aware of the urgency. We will provide feedback to your direct e-mail on the progress.
NM
Nokwanda M's updateReviewer Update
13 May 2024, 09:59I still haven’t received any feedback and I’ve been waiting so long now nothing is happening, I’m just being told to wait but until when and will this issue ever be resolved?
NM
Nokwanda M's update13 May 2024, 09:59
Reviewer Update
I still haven’t received any feedback and I’ve been waiting so long now nothing is happening, I’m just being told to wait but until when and will this issue ever be resolved?
Sanlam's replyOfficial
13 May 2024, 10:05Our claims management is in the final stages of the assessment of the claim, based on the final documentation received. They will communicate the outcome of the claim as soon as possible.
Sanlam's reply13 May 2024, 10:05
Official
Our claims management is in the final stages of the assessment of the claim, based on the final documentation received. They will communicate the outcome of the claim as soon as possible.
NM
Nokwanda M's updateReviewer Update
15 May 2024, 07:56After so much back and forth with Assupol for so many months last night I got a bank notification of R7896,00 when my dad had joined for a life policy that was supposed to pay R1 200 000, Assupol was not able to pay that amount because they said my dad joined the wrong policy because he had a critical disease so for all the years money was getting deducted from my dad’s account for this policy for nothing because they were looking for ways to not pay the lump sum. I also never received no email regarding this final stage of decision that they took of which they had said they would communicate with me. So please if you are going to join Assupol make sure that you read through the documents before you sign anything with them because in the end they will look for ways to not pay the lump sum for the policy that would have been joined.
NM
Nokwanda M's update15 May 2024, 07:56
Reviewer Update
After so much back and forth with Assupol for so many months last night I got a bank notification of R7896,00 when my dad had joined for a life policy that was supposed to pay R1 200 000, Assupol was not able to pay that amount because they said my dad joined the wrong policy because he had a critical disease so for all the years money was getting deducted from my dad’s account for this policy for nothing because they were looking for ways to not pay the lump sum. I also never received no email regarding this final stage of decision that they took of which they had said they would communicate with me. So please if you are going to join Assupol make sure that you read through the documents before you sign anything with them because in the end they will look for ways to not pay the lump sum for the policy that would have been joined.
Sanlam's replyOfficial
15 May 2024, 08:02Dear Nokwanda, we note your comments and do apologise that the outcome of the claim was not what you expected it to be. Equally important is to remember that when an insurance policy is app**** for, that all important and relevant information is disclosed to an insurer, with due care. Assupol assess claims based on the policy provisions of the policy and the information provided/not provided by the applicant and life assured at application stage. If incorrect or incomplete information was provided to us, we would not have been able to fully assess whether or not we would have accepted the risk and provide the cover app**** for. Regards, Assupol Complaints Manager
Sanlam's reply15 May 2024, 08:02
Official
Dear Nokwanda, we note your comments and do apologise that the outcome of the claim was not what you expected it to be. Equally important is to remember that when an insurance policy is app**** for, that all important and relevant information is disclosed to an insurer, with due care. Assupol assess claims based on the policy provisions of the policy and the information provided/not provided by the applicant and life assured at application stage. If incorrect or incomplete information was provided to us, we would not have been able to fully assess whether or not we would have accepted the risk and provide the cover app**** for. Regards, Assupol Complaints Manager