CG
Cynthia G
1 reviews | Active since Apr 2011
04 Jul 2023, 11:52
Assupol Bad Business for your loved ones!!!
On the 26 June 2023 I submitted a death claim on my Assupol Funeral Plan for my Aunt. The funeral was planned for the 1st July 2023. I made numerous calls to Assupol Client Service and until to date still not response from them.
Even with threats that they would be all over social media on Monday 03 July 2023 regarding their bad service. Nothing took place. Today I tried to do another follow-up without any success. My Aunt was buried on 1st July 2023 and too date I still have had no word from Assupol.
Assupol does not care about their clients, they do care about money as my account was debited for someone who already is six feet underground.
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Replies (1)Sanlam's replyOfficial
04 Jul 2023, 12:05Good Day Cynthia, we have received your review and sincerely apologise for any frustration caused. We have requested our claims management team to urgently assist with finalising this matter and will provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply04 Jul 2023, 12:05
Official
Good Day Cynthia, we have received your review and sincerely apologise for any frustration caused. We have requested our claims management team to urgently assist with finalising this matter and will provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
