XM
Xolani M
1 reviews | Active since Jan 2021
14 Aug 2022, 08:09
Assupol are *********
Assupol made a debit order on my Acc without me have any contract with them. The next thing they tell me that they will be able to refund me after 20 working day as if we did have any contract or what ever with them.
I asked for the culpriter information so that i can open an identity ********* case, they do not want to send me those information they tell me its private what the hell while they claim to have my documents.
Helpful (0)
Replies (14)0
Replies (14)
Sanlam's replyOfficial
14 Aug 2022, 09:31Good day Xolani, we take note of your concerns and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply14 Aug 2022, 09:31
Official
Good day Xolani, we take note of your concerns and will provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
XM
Xolani M's updateReviewer Update
14 Aug 2022, 13:09All i need from you guys is my money and the explanation of how did you did you get the go ahead of the debit order.
Currently i have my debit order that are bouncing cause of this one which i dnt know that is why im saying you don't care .
Please provide me with the identity ********* documents cause he/sh used it as if its me not you guys
Currently i have my debit order that are bouncing cause of this one which i dnt know that is why im saying you don't care .
Please provide me with the identity ********* documents cause he/sh used it as if its me not you guys
XM
Xolani M's update14 Aug 2022, 13:09
Reviewer Update
All i need from you guys is my money and the explanation of how did you did you get the go ahead of the debit order.
Currently i have my debit order that are bouncing cause of this one which i dnt know that is why im saying you don't care .
Please provide me with the identity ********* documents cause he/sh used it as if its me not you guys
Currently i have my debit order that are bouncing cause of this one which i dnt know that is why im saying you don't care .
Please provide me with the identity ********* documents cause he/sh used it as if its me not you guys
Sanlam's replyOfficial
14 Aug 2022, 13:37Good day, the policy was cancelled on 5 August and a refund is in process. The case has been escalated to our forensic investigators and once we have received their report, we will provide you with further information on the agent involved.. The refund should be paid in 7 working days. Regards
Sanlam's reply14 Aug 2022, 13:37
Official
Good day, the policy was cancelled on 5 August and a refund is in process. The case has been escalated to our forensic investigators and once we have received their report, we will provide you with further information on the agent involved.. The refund should be paid in 7 working days. Regards
XM
Xolani M's updateReviewer Update
15 Aug 2022, 15:47Since well this policy was canceled on the 5 August meaning we started counting from that day towards that 7working days. I have received only the Application of the culpriter and i have request the ID copy why ist so difficult to send it through
XM
Xolani M's update15 Aug 2022, 15:47
Reviewer Update
Since well this policy was canceled on the 5 August meaning we started counting from that day towards that 7working days. I have received only the Application of the culpriter and i have request the ID copy why ist so difficult to send it through
Sanlam's replyOfficial
15 Aug 2022, 16:19Good day, we can unfortunately not provide you with a copy of the ID document of the sales agent involved, due to the Popia Act restrictions and the limitation on disclosing personal information. Once you have opened a case with the SAPS, the investigating officer can formally request further information from our forensics department to assist them in their investigation. The refund timeline is calculated from when the complaints assessment has been concluded and a refund recommendation was made by Assupol and not necessarily the date the complaint was received.
Sanlam's reply15 Aug 2022, 16:19
Official
Good day, we can unfortunately not provide you with a copy of the ID document of the sales agent involved, due to the Popia Act restrictions and the limitation on disclosing personal information. Once you have opened a case with the SAPS, the investigating officer can formally request further information from our forensics department to assist them in their investigation. The refund timeline is calculated from when the complaints assessment has been concluded and a refund recommendation was made by Assupol and not necessarily the date the complaint was received.
XM
Xolani M's updateReviewer Update
15 Aug 2022, 18:02Pleas understand me i want the **** ID of me that you that you got i don't need the sales agent ID.
XM
Xolani M's update15 Aug 2022, 18:02
Reviewer Update
Pleas understand me i want the **** ID of me that you that you got i don't need the sales agent ID.
Sanlam's replyOfficial
16 Aug 2022, 05:58Good day, we did not receive a **** copy of your ID. The information was captured on the application form we will send to you.
Sanlam's reply16 Aug 2022, 05:58
Official
Good day, we did not receive a **** copy of your ID. The information was captured on the application form we will send to you.
XM
Xolani M's updateReviewer Update
01 Sept 2022, 06:32 ASSUPO stop *****ing money from my Acc i dnt have any **** contact last month they claimed that they shall canceled this stupid policy which i totally dnt know this month of Sep there is a debi order which i have not approved me personally but it went through again
But last month there was some stupid Cancelation form that they send me to fill meaning its was just a play cause its repeatin again .To my surprise i have not approved the debit order for ********* Assupol.
I have asked for the culpriter **** Identity they do not want to send it through. The next thing i have to wait for more than 7days for Assupol to return my money while my important personal debit order that i know of bouncing this is not fair.
Assupol STOP *****ing money on my Acc bring back my money
But last month there was some stupid Cancelation form that they send me to fill meaning its was just a play cause its repeatin again .To my surprise i have not approved the debit order for ********* Assupol.
I have asked for the culpriter **** Identity they do not want to send it through. The next thing i have to wait for more than 7days for Assupol to return my money while my important personal debit order that i know of bouncing this is not fair.
Assupol STOP *****ing money on my Acc bring back my money
XM
Xolani M's update01 Sept 2022, 06:32
Reviewer Update
ASSUPO stop *****ing money from my Acc i dnt have any **** contact last month they claimed that they shall canceled this stupid policy which i totally dnt know this month of Sep there is a debi order which i have not approved me personally but it went through again
But last month there was some stupid Cancelation form that they send me to fill meaning its was just a play cause its repeatin again .To my surprise i have not approved the debit order for ********* Assupol.
I have asked for the culpriter **** Identity they do not want to send it through. The next thing i have to wait for more than 7days for Assupol to return my money while my important personal debit order that i know of bouncing this is not fair.
Assupol STOP *****ing money on my Acc bring back my money
But last month there was some stupid Cancelation form that they send me to fill meaning its was just a play cause its repeatin again .To my surprise i have not approved the debit order for ********* Assupol.
I have asked for the culpriter **** Identity they do not want to send it through. The next thing i have to wait for more than 7days for Assupol to return my money while my important personal debit order that i know of bouncing this is not fair.
Assupol STOP *****ing money on my Acc bring back my money
Sanlam's replyOfficial
01 Sept 2022, 07:00Good day Xolani, thank you for your comments. It may be that the cancellation of your policy on 5 August was not in time to prevent a last deduction. We have however already refunded the Jul and Aug premiums to you on 17 and 26 August respectvely. The policy started on 1 Jul and was cancelled on 5 August. No premium should deduct on 31 July.
Sanlam's reply01 Sept 2022, 07:00
Official
Good day Xolani, thank you for your comments. It may be that the cancellation of your policy on 5 August was not in time to prevent a last deduction. We have however already refunded the Jul and Aug premiums to you on 17 and 26 August respectvely. The policy started on 1 Jul and was cancelled on 5 August. No premium should deduct on 31 July.
XM
Xolani M's updateReviewer Update
01 Sept 2022, 07:38There is no such how can you refund the deduction that happened last nite on the Aug 31 what are you talking about
XM
Xolani M's update01 Sept 2022, 07:38
Reviewer Update
There is no such how can you refund the deduction that happened last nite on the Aug 31 what are you talking about
XM
Xolani M's updateReviewer Update
01 Sept 2022, 07:49All of this is Nonsense send me that proof of refund that you are claiming of cause i received only 1 refund which i was aware of the second 1 happened last night so when did Assupol refund it .
ASSUPOL if you are use to **** black people money this will stop im enough with you guys you are the ones who fo the ***** then claim that its Identity theft hell with this
ASSUPOL if you are use to **** black people money this will stop im enough with you guys you are the ones who fo the ***** then claim that its Identity theft hell with this
XM
Xolani M's update01 Sept 2022, 07:49
Reviewer Update
All of this is Nonsense send me that proof of refund that you are claiming of cause i received only 1 refund which i was aware of the second 1 happened last night so when did Assupol refund it .
ASSUPOL if you are use to **** black people money this will stop im enough with you guys you are the ones who fo the ***** then claim that its Identity theft hell with this
ASSUPOL if you are use to **** black people money this will stop im enough with you guys you are the ones who fo the ***** then claim that its Identity theft hell with this
Sanlam's replyOfficial
01 Sept 2022, 11:44We will provide this shortly.
Sanlam's reply01 Sept 2022, 11:44
Official
We will provide this shortly.
XM
Xolani M's updateReviewer Update
07 Sept 2022, 10:37I have send the proof of bank statement for the deduction while me still waiting for the one u you said you gone provide shortly till nou
XM
Xolani M's update07 Sept 2022, 10:37
Reviewer Update
I have send the proof of bank statement for the deduction while me still waiting for the one u you said you gone provide shortly till nou
Sanlam's replyOfficial
07 Sept 2022, 10:44Good day, we have requested our Finance team to provide the proof of payment and will send feedback to you once this has been received. My apology for any inconvenience caused.
Sanlam's reply07 Sept 2022, 10:44
Official
Good day, we have requested our Finance team to provide the proof of payment and will send feedback to you once this has been received. My apology for any inconvenience caused.