BK
Bongiwe K

1 reviews | Active since Apr 2016

26 Mar 2017, 20:50

ASSUPOL ARE *****S - STAY AWAY!

<p>Assupol has been deducting **********ly from my Persal since December 2016. I brought this to their attention and emailed them on 14 March 2016. To date I have not received any response or even the courtesy of an acknowledgement of receipt of my email. </p> <p> </p> <p>Refund my money or I will refer the matter to the Insurance Ombudsman. </p> <p> </p>

0
Replies (3)
Sanlam
Sanlam's reply27 Mar 2017, 07:10
Official

Good Day,

Thank you for informing us about this.

The policy was cancelled on 14 March. We will urgently attend to this matter and keep you updated on the progress. Our further communication will follow by direct e-mail.

Proudly Serving.

Assupol Complaints Team

Sanlam
Sanlam's reply31 Mar 2017, 10:53
Official

Good Day,

We confirm that the investigation was concluded and a refund is in process. This should be paid within 7 to 10 working days.

Regards,

Assupol Complaints Team

Sanlam
Sanlam's reply05 Apr 2017, 09:23
Official

Good Day,

We confirm that the policy was cancelled and the refund paid.

Apologies again for the inconvenience caused.

Assupol Complaints Team