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Ntombi N
1 reviews | Active since Sept 2026
03 Sept 2026, 13:21
Assupol and Sanlam are toying with clients.
Assupol don't even deserve 1 star, they deserve zero. It been a week since I submitted the claim with them, no feedback nothing, instead they referred my claim to Sanlam, for what I don't know. Not even a single day I submitted a claim without a fight, always a fight.
Helpful (0)
Replies (14)0
Replies (14)
Sanlam's replyOfficial
03 Sept 2026, 13:24Good day Ntombi
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 13:24
Official
Good day Ntombi
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
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Ntombi N's updateReviewer Update
03 Sept 2026, 13:36Sanlam has not responded. Assupol also not responded to my review
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Ntombi N's update03 Sept 2026, 13:36
Reviewer Update
Sanlam has not responded. Assupol also not responded to my review
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Ntombi N's updateReviewer Update
03 Sept 2026, 13:37***. That's my ID number. *** is my contact number
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Ntombi N's update03 Sept 2026, 13:37
Reviewer Update
***. That's my ID number. *** is my contact number
Sanlam's replyOfficial
03 Sept 2026, 13:48Thank you for the information.
We have referred your complaint to Sanlam Assupol.
Regards
Sanlam Client Care
We have referred your complaint to Sanlam Assupol.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 13:48
Official
Thank you for the information.
We have referred your complaint to Sanlam Assupol.
Regards
Sanlam Client Care
We have referred your complaint to Sanlam Assupol.
Regards
Sanlam Client Care
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Ntombi N's updateReviewer Update
03 Sept 2026, 13:50Why was my claim referred to Sanlam from the beginning? Because I don't have a contract with Sanlam? Or are you and Assupol turning a blind eye?
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Ntombi N's update03 Sept 2026, 13:50
Reviewer Update
Why was my claim referred to Sanlam from the beginning? Because I don't have a contract with Sanlam? Or are you and Assupol turning a blind eye?
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Ntombi N's updateReviewer Update
03 Sept 2026, 16:54Even now, nobody has been in touch with me, Assupol don't even care to update me. Sanlam on the other side is quite, i really upset right now
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Ntombi N's update03 Sept 2026, 16:54
Reviewer Update
Even now, nobody has been in touch with me, Assupol don't even care to update me. Sanlam on the other side is quite, i really upset right now
Sanlam's replyOfficial
03 Sept 2026, 17:07Hello Nthombi
We are sorry to learn that you feel this way.
Be assured that you will be contacted once the matter has been investigated.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
Be assured that you will be contacted once the matter has been investigated.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 17:07
Official
Hello Nthombi
We are sorry to learn that you feel this way.
Be assured that you will be contacted once the matter has been investigated.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
Be assured that you will be contacted once the matter has been investigated.
Regards
Sanlam Client Care
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Ntombi N's updateReviewer Update
03 Sept 2026, 17:09When? Because I was advised to provide my ID number, I did, and I added my contact number. So when are you planning to contact me?
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Ntombi N's update03 Sept 2026, 17:09
Reviewer Update
When? Because I was advised to provide my ID number, I did, and I added my contact number. So when are you planning to contact me?
Sanlam's replyOfficial
03 Sept 2026, 17:29Hello Ntombi
We are not able to answer your question.
All escalations are treated as urgent and are handled in the order in which they are received.
Regards
Sanlam Client Care
We are not able to answer your question.
All escalations are treated as urgent and are handled in the order in which they are received.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 17:29
Official
Hello Ntombi
We are not able to answer your question.
All escalations are treated as urgent and are handled in the order in which they are received.
Regards
Sanlam Client Care
We are not able to answer your question.
All escalations are treated as urgent and are handled in the order in which they are received.
Regards
Sanlam Client Care
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Ntombi N's updateReviewer Update
03 Sept 2026, 17:38I'm talking about time frame, how soon can this issue be resolved? Have you been able to take matter to the correct department.?
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Ntombi N's update03 Sept 2026, 17:38
Reviewer Update
I'm talking about time frame, how soon can this issue be resolved? Have you been able to take matter to the correct department.?
Sanlam's replyOfficial
03 Sept 2026, 17:44Hello Ntombi
Unfortunately, we are unable to provide a timeframe.
The matter has already been escalated to the Sanlam Assupol department.
Regards
Sanlam Client Care
Unfortunately, we are unable to provide a timeframe.
The matter has already been escalated to the Sanlam Assupol department.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 17:44
Official
Hello Ntombi
Unfortunately, we are unable to provide a timeframe.
The matter has already been escalated to the Sanlam Assupol department.
Regards
Sanlam Client Care
Unfortunately, we are unable to provide a timeframe.
The matter has already been escalated to the Sanlam Assupol department.
Regards
Sanlam Client Care
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Ntombi N's updateReviewer Update
03 Sept 2026, 17:51Which means I'll continue to be in the dark? Has Sanlam Assupol said something about this matter?
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Ntombi N's update03 Sept 2026, 17:51
Reviewer Update
Which means I'll continue to be in the dark? Has Sanlam Assupol said something about this matter?
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Ntombi N's updateReviewer Update
03 Sept 2026, 17:52This claim is for last week, it is long overdue. Till today nothing has happened.
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Ntombi N's update03 Sept 2026, 17:52
Reviewer Update
This claim is for last week, it is long overdue. Till today nothing has happened.
Sanlam's replyOfficial
04 Sept 2026, 13:06Good afternoon, Ntombi
We have received feedback from the Assupol department that they are in email contact with you.
Regards
Sanlam Client Care
We have received feedback from the Assupol department that they are in email contact with you.
Regards
Sanlam Client Care
Sanlam's reply04 Sept 2026, 13:06
Official
Good afternoon, Ntombi
We have received feedback from the Assupol department that they are in email contact with you.
Regards
Sanlam Client Care
We have received feedback from the Assupol department that they are in email contact with you.
Regards
Sanlam Client Care