XM
Xolani M
1 reviews | Active since Feb 2025
19 Feb 2025, 10:44
Assupol AGAINNN
We back here again, this afternoon I had been promised a feedback and an update from Assupol, from their complaints manager who handles complaints on this platform.
After a week and today I was informed that their forensic team is looking for certain , certain documents and they will revert on 25 Feb. I asked the lady, what documents exactly you looking for which you don't have since 2021. Her response was that, she was gonna go back and inquire from the forensic team what documents were outstanding So her response and feedback was no response at all.
I think I will deal with this herein in full detail and full exposee
Helpful (0)
Replies (22)0
Replies (22)
Sanlam's replyOfficial
19 Feb 2025, 11:14Good day Adv Mazibuko, we have received your latest review. We will respond to your direct e-mail address on this, as per our previous communication. Regards
Sanlam's reply19 Feb 2025, 11:14
Official
Good day Adv Mazibuko, we have received your latest review. We will respond to your direct e-mail address on this, as per our previous communication. Regards
Sanlam's replyOfficial
19 Feb 2025, 11:25In our opinion, it is not appropriate to deal with this complaint in detail on this platform, as per your request. We are in direct communication with you and will communicate further to your direct e-mail.
Sanlam's reply19 Feb 2025, 11:25
Official
In our opinion, it is not appropriate to deal with this complaint in detail on this platform, as per your request. We are in direct communication with you and will communicate further to your direct e-mail.
Sanlam's replyOfficial
19 Feb 2025, 11:43Alternatively, in terms of our complaints procedure, you may refer your complaint to the National Financial Ombud Scheme of South Africa (NFO). The contact detail of the NFO is tel ***, e-mail ***.
Sanlam's reply19 Feb 2025, 11:43
Official
Alternatively, in terms of our complaints procedure, you may refer your complaint to the National Financial Ombud Scheme of South Africa (NFO). The contact detail of the NFO is tel ***, e-mail ***.
XM
Xolani M's updateReviewer Update
19 Feb 2025, 11:46Nope
XM
Xolani M's update19 Feb 2025, 11:46
Reviewer Update
Nope
Sanlam's replyOfficial
19 Feb 2025, 11:51We will provide further feedback as soon as possible.
Sanlam's reply19 Feb 2025, 11:51
Official
We will provide further feedback as soon as possible.
Sanlam's replyOfficial
19 Feb 2025, 11:53Noted
Sanlam's reply19 Feb 2025, 11:53
Official
Noted
XM
Xolani M's updateReviewer Update
19 Feb 2025, 12:02For Four (4) years, four years
XM
Xolani M's update19 Feb 2025, 12:02
Reviewer Update
For Four (4) years, four years
XM
Xolani M's updateReviewer Update
19 Feb 2025, 12:42I have been very patient with you people, very. It's time that the South African Consumer must know about you
XM
Xolani M's update19 Feb 2025, 12:42
Reviewer Update
I have been very patient with you people, very. It's time that the South African Consumer must know about you
Sanlam's replyOfficial
19 Feb 2025, 12:46Good day Adv Mazibuko,Our forensics team is busy assisting with the validation of the claim and the information/documentation received (i.e. including the post mortem recently received) and this process may include liaising with the SAPS investigating officer on this unnatural death. Our claims management team has committed to have feedback available as soon as possible, but within 10 business days.Thank you for your patience and understanding.
Sanlam's reply19 Feb 2025, 12:46
Official
Good day Adv Mazibuko,Our forensics team is busy assisting with the validation of the claim and the information/documentation received (i.e. including the post mortem recently received) and this process may include liaising with the SAPS investigating officer on this unnatural death. Our claims management team has committed to have feedback available as soon as possible, but within 10 business days.Thank you for your patience and understanding.
Sanlam's replyOfficial
19 Feb 2025, 13:04Efforts to get hold of the IO has been a challenge. I trust that the forensics and claims teams are doing their utmost best to have the matter finalised as quickly as possible.
Sanlam's reply19 Feb 2025, 13:04
Official
Efforts to get hold of the IO has been a challenge. I trust that the forensics and claims teams are doing their utmost best to have the matter finalised as quickly as possible.
XM
Xolani M's updateReviewer Update
19 Feb 2025, 13:06If you don't have an answer, say , I don't have an answer to your question.
XM
Xolani M's update19 Feb 2025, 13:06
Reviewer Update
If you don't have an answer, say , I don't have an answer to your question.
Sanlam's replyOfficial
19 Feb 2025, 13:13Noted, I have no further comments and will provide you with feedback as soon as this is received from the claims and forensic team.
Sanlam's reply19 Feb 2025, 13:13
Official
Noted, I have no further comments and will provide you with feedback as soon as this is received from the claims and forensic team.
Sanlam's replyOfficial
19 Feb 2025, 13:22I will inform the claims and forensics team.
Sanlam's reply19 Feb 2025, 13:22
Official
I will inform the claims and forensics team.
XM
Xolani M's updateReviewer Update
19 Feb 2025, 13:28Can I invite the I.O to join in?????
XM
Xolani M's update19 Feb 2025, 13:28
Reviewer Update
Can I invite the I.O to join in?????
XM
Xolani M's updateReviewer Update
19 Feb 2025, 13:38Thank Hellopeter for this awareness platform, am sure many unsuspecting consumers will be saved their troubles from this.
XM
Xolani M's update19 Feb 2025, 13:38
Reviewer Update
Thank Hellopeter for this awareness platform, am sure many unsuspecting consumers will be saved their troubles from this.
Sanlam's replyOfficial
19 Feb 2025, 13:40Your responses are noted and we will provide you with feedback as soon as more information becomes available.
Sanlam's reply19 Feb 2025, 13:40
Official
Your responses are noted and we will provide you with feedback as soon as more information becomes available.
Sanlam's replyOfficial
19 Feb 2025, 13:44Your response is noted and we will provide you with feedback as soon as more information becomes available.
Sanlam's reply19 Feb 2025, 13:44
Official
Your response is noted and we will provide you with feedback as soon as more information becomes available.
XM
Xolani M's updateReviewer Update
19 Feb 2025, 13:47All the information is here, there issss no other information, none don't mislead the public, for once try defend your reputation if it is unduly attacked here by myself without a just cause. U can say so. If what has been said is untrue, you have the opportunity to stand up and say so
XM
Xolani M's update19 Feb 2025, 13:47
Reviewer Update
All the information is here, there issss no other information, none don't mislead the public, for once try defend your reputation if it is unduly attacked here by myself without a just cause. U can say so. If what has been said is untrue, you have the opportunity to stand up and say so
Sanlam's replyOfficial
19 Feb 2025, 13:57Whilst the frustration is understandable, please note that each claim is assessed on its own merits and unique circumstances. Our responses to date on this platform, was made in an attempt to keep you updated on the progress made on this claim. Our records show that our claim teams' attempts to get hold of the IO on 14 Feb was unfortunately unsuccessful, which prompted the escalation of the case to our forensics team. Kindly note that this is our last response on this platform. Further communication will be sent to your direct e-mail.
Sanlam's reply19 Feb 2025, 13:57
Official
Whilst the frustration is understandable, please note that each claim is assessed on its own merits and unique circumstances. Our responses to date on this platform, was made in an attempt to keep you updated on the progress made on this claim. Our records show that our claim teams' attempts to get hold of the IO on 14 Feb was unfortunately unsuccessful, which prompted the escalation of the case to our forensics team. Kindly note that this is our last response on this platform. Further communication will be sent to your direct e-mail.
XM
Xolani M's updateReviewer Update
19 Feb 2025, 15:16The I.O denies as untrue that you called him on the 14th Feb. That is denied. If you have record of that call share on my email
Even now he's waiting on your call
Even now he's waiting on your call
XM
Xolani M's update19 Feb 2025, 15:16
Reviewer Update
The I.O denies as untrue that you called him on the 14th Feb. That is denied. If you have record of that call share on my email
Even now he's waiting on your call
Even now he's waiting on your call
XM
Xolani M's updateReviewer Update
19 Feb 2025, 15:41Good people, let's retire, we will resume tomorrow with assupol review. Take care
XM
Xolani M's update19 Feb 2025, 15:41
Reviewer Update
Good people, let's retire, we will resume tomorrow with assupol review. Take care
Sanlam's replyOfficial
25 Feb 2025, 08:47Please see my update provided to your direct e-mail. Kindly note that Assupol will not respond further on this matter on the Hello Peter platform, but only to your direct e-mail address.
Sanlam's reply25 Feb 2025, 08:47
Official
Please see my update provided to your direct e-mail. Kindly note that Assupol will not respond further on this matter on the Hello Peter platform, but only to your direct e-mail address.