VJ
Vuyisile J

1 reviews | Active since Jan 2020

03 Jun 2022, 15:42

Assupol

<div>My name is Ntombozuko Rorwana.Let me cut to the chase.I cancelled my two funeral policies with Assupol in April,which proved to be a daunting task as they tried everything in their power to deny me the chance to exercise my right.

At last they did send me a message to confirm cancellation of both funeral policies.Now they keep sending me messages that I must pay up and my policy is in arrears.The policy in question being the one I cancelled first in which I am the policy holder(ASSDIR***).I never even started paying before I asked for cancellation as my late father whom I was insuring passed away the same month.

The reason I also took out a policy was that it was required in order for my father to be insured because of his age.So I had to open mine and my fathers in order to insure him.Unfortunately he passed away the same month and I app**** for cancellation.It's so annoying for them to keep the policy active and expect me to pay when they did confirm cancellation the same month I cancelled,albeit under strenuous conditions.</div>

0
Replies (1)
Sanlam
Sanlam's reply06 Jun 2022, 06:18
Official
Good day  Ntombozuko, thank you for the review. We will investigate this matter and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager.

Best regards,