YS
Yvonne S

1 reviews | Active since Sept 2010

01 Sept 2020, 12:06

Assupol

After requesting for 4 months that my policies must be vancelled, I recieved a letter stating that THEY are cancelling my policies! Really unproffesional!!!! I paid my policies on time every month, and after my mom passed - in the last month of waiting period - they didn't even pay out a percentage of the claim!!! We were fighting cancer for more than a year!!!! The cancer spread to her brain and they couldnt even do a proper claim. I had to send the documents to 3 people, only to recieve a sms stating the claim hasn't been approved!!!!

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Replies (1)
Sanlam
Sanlam's reply01 Sept 2020, 12:50
Official
Dear Yvonne, my heartfelt condolences to you and your family on the passing of your mother.  We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager.