Assupol

Hello Peter kindly assist me I have a life cover with assupol my cash back was due last 2021 I change the bank account the policy lapse due to that when I see that they still have old account I contacted head office give new account number and how much arrears must I pay so that icannot loose the benefit and reinstate my policy so first before I they reinstate I ask them it not too late and my benefit will be the same they say it not too late I must pay the arrears I paid the arrears .so now if I check my benefit are not there the policy now it starting afresh I must wait for another ten years for my cash back I reported the matter to ombudsman but still not help please assist . I'm not happy at all about assupol disappointed me .