Hellopeter
Share Your Experience
OP
Oscar P

1 reviews | Active since Sept 2020

03 Sept 2020, 09:43

Assupol

Hy guys I have a problem with assupol, I have three policies that I know with them so now when I chech my pay**** I found that I have four policies with them and I went to them asking about the policy so today they give me a call stating that I signed for the policy of with I dnt know it and I dnt even have the paper work of it. Worse part is that the person that they have added there is not my mother that identity number is not my mom. Pls pls help me guys my number is ***. My policy number is AL***

0
Replies (8)
Sanlam
Sanlam's reply03 Sept 2020, 11:08
Official
Good Day Oscar, our apology for the inconvenience. We will investigate this and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager
OP
Oscar P's update03 Sept 2020, 18:27
Reviewer Update
Thanx alot for investing my case. The identity number of my mom is *** not ***
OP
Oscar P's update07 Sept 2020, 14:37
Reviewer Update
Hellopeter I'm still awaiting for assupol's response till now
Sanlam
Sanlam's reply07 Sept 2020, 14:45
Official
Good Day, the complaints clerk working with your case will send the response by direct e-mail shortly. Regards
OP
Oscar P's update10 Sept 2020, 11:37
Reviewer Update
How long does it takes for you guys to respond at my problem?
Sanlam
Sanlam's reply10 Sept 2020, 11:44
Official
Good Day Oscar, we have sent you a direct e-mail on 7 Sep, to which we have not received a response. I will resend you the e-mail.
OP
Oscar P's update10 Sept 2020, 11:50
Reviewer Update
Can you guys please send it again to this email address (***) because I have not received any email from you
Sanlam
Sanlam's reply10 Sept 2020, 12:09
Official
Hi, I have resent it just now.