Assupol

Hi I am so disappointed with assupoI service am now thinking of taking my business else where, I have 2 funeral policies with assupol and I pay approximately R1300 a month for those policies among those policies I had a funeral policy for my uncle who died before the policy had matured, that policy continued deducting even after my uncle had passed after the cancellation of the policy nothing has happened and I haven't been payed back all the premium that were deducted after He had passed ,my uncle passed april 2019 now it's May 2020 still nothing the policy is still deducting I am expecting 12 months premiums payed back ,this thing has been dragging for too long and I've been dealing with it for months now ,I've been calling everyday and now my calls are not being answered ,what am I supposed to do now ? I want my money