ASSUPOL

I took a burial policy out for my Stepfather September 2017. My stepfather died 3rd January 2018. My stepfather died of a heart attack in a home invasion. Assupol informed me that they would not pay the claim. I understand but then at the end of January 2018 they took a premium off again after having the death certificate and all documents. I have handed bank statements to a lady Joice who is a manager at Assupol Nelspruit as they needed this to return my payments. It is now February 2019, I have been to the offices again to ask what is happening. I now get informed bring a bank statement. I have phoned Assupol every month since January 2018, all I get is we Will phone you back or the connection is cut. I am unemployed and everything costs. What can a person do against these big companies.