1 reviews | Active since Apr 2014
ASSUMPOL FUNERAL COVER = ***** AND EMPTY PROMISES and No FUNDS PAID When main member dies!!!!!
<p>My brother was a policeman working for SAPS. He passed away on 31 October 2015 through a horrific car accident. He had a life cover and a funeral cover with Assupol. We went to claim in 320 westr and they were so helpful the first time and told us that since he passed away on a car accident the money will be paid in double. They reassured us that the money will be paid out in 48 hours. They said for the life cover we can come back and sort it out at a later stage after the funeral. No monies came in after 48 hours. We struggled to bury my brother. We only recieved the money the following week. Only to find that it was not the double figured that was promised for the funeral cover. After that we got no joy from Assupol as they have been sending us from pillar to post. To this point no monies were paid out and its 2017 now. The last time we went to them they told us they are waiting for blood alcohol. Blood alcohol from where i dont know maybe they are still going to dig his body. No monies were paid from his life cover cover nothing at all. And he left an 8 year old daughter behind who needs to be taken care. Its very sad because her dad had a life cover and paid all his premiums while he was alive .Now that he is dead. ASSUPOL doesnt see the need of keeping their promise like how their advertise themselves on TV. Im going to spread the word about Assupol people must not join it. Im also goinh to inform head office of the SAPS as Assupol is always targeting those young police on training to join their stupid policies because at the end its not worth it their families will suffer when they die. We are so disgusted even when we see the assupol advert on tv. This company needs to be closed they are useless. </p>
Dear Nonkululeko,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear Nonkululeko,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Its been over a month now. Assupol now is still sending us from pillar to post. They promised to sort our claim out before April 11, we were requested to submit all the documents of the deceased afresh and it let us back to the request of blood alcohol result again!!! Where on earth are we suppose to get this blood alcohol. Im so sick and tired and sooooo disgusted of Assupol.
Its been over a month now. Assupol now is still sending us from pillar to post. They promised to sort our claim out before April 11, we were requested to submit all the documents of the deceased afresh and it let us back to the request of blood alcohol result again!!! Where on earth are we suppose to get this blood alcohol. Im so sick and tired and sooooo disgusted of Assupol.
Dear Nonkululeko,
We have escalated your complaint to our Claims management team and requested them to contact you urgently about your claim.
We thank you for your patience with us.
Assupol Complaints Manager
Dear Nonkululeko,
We have escalated your complaint to our Claims management team and requested them to contact you urgently about your claim.
We thank you for your patience with us.
Assupol Complaints Manager
