sM
sheila M
1 reviews | Active since Mar 2018
16 Mar 2021, 13:30
Assopol don't want to bury my aunt but she's been paying her premiums without a fail
What a useless service, I've been trying to claim for funeral cover and my aunt passed on on the 9th March 2020 till today we still not getting any help from assopol at that time they've been deducting each and every month yet today they don't even do as they promised. To pay funeral cover within 24 hours. They're busy deducting and now they send me from Piller to post. Instead of paying out funeral cover to bury my aunt. I should have never trusted them if I new we will struggle like this
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
16 Mar 2021, 13:42Dear Sheila, we take note of your concerns and sincerely apologise for any inconvenience caused. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply16 Mar 2021, 13:42
Official
Dear Sheila, we take note of your concerns and sincerely apologise for any inconvenience caused. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager