GM
Gerhard M

1 reviews | Active since May 2016

25 May 2016, 15:19

Assistance with Deceased Estate

<p>After contacting the Sanlam offices in Bloemfontein, speaking to Desire Besma, se informed us that my fathers Estate was not handled by Sanlam. Then we contacted the Johannesburg branch, spoke to Luzanne Kamoor, for 9 times and she kept saying to us no she will contact us withinan hour. Still no call received. We need to resolve this asap, If we dont get word by 31 May 2016 we will be going to the Ombudman</p>

0
Replies (3)
Sanlam
Sanlam's reply25 May 2016, 15:38
Official

Hi

We acknowledge receipt of your complaint and apologise for any inconvenience. We'll refer your complaint tomorrow to Sanlam Trust for urgent investigation and direct feedback to you.

Regards

Client Relations

Sanlam
Sanlam's reply27 May 2016, 11:43
Official

Good day JasonX9002

The Sanlam Trust manager Elna Pieterse ,send you an email and is still waiting on you to respond. Please provide us with your contact number in order for Elna to contact you telephonically. Alternatively you can contact her directly at ***.

Kind Regards

Client Relations

Sanlam
Sanlam's reply30 May 2016, 08:43
Official

Dear JasonX9002

We have been informed that this matter has been finalised. The estate manager confirmed that she made contact with you.

Kind Regards

Client Relations