Assistance with Call on Plus

Once again, you failed me to assist me with emergency transport. I had to use my medical aid for assistance even though I phoned you FIRST. On the 19th, 2024, my father, who is on my 6 sick. I phone call on plus to request an emergency transport as my father hit by cardiac attack. I waited for more than 2 hours to get help until I resorted to seeking help from my medical aid. Hence, I'm saying you guys failed me on the basis of my geographical location. *** case reference number. I never got any help until I reached the hospital, and when I arrived at the hospital, my father was transferred to another hospital, and I did call again, and you failed once again to assist with second emergency transport. 😔. They did the same last year in April and again this year in 2024. I was discriminated on the basis of geographical location as they said they could not assist me. I'm just wondering what the worst thing could have happened had my medical aid not come to assist me. 💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔💔