OS
Odwa S

1 reviews | Active since Jun 2017

29 Jun 2017, 17:20

Assistance for a refund and cancellation of policy

<p>Assupol life has been debit R433 from my salary . I know nothing about this policy,I never authorized anything from this company. Since February it has been debit non-stop. Please assist me to cancel this, and get my refund .</p>

0
Replies (3)
Sanlam
Sanlam's reply30 Jun 2017, 07:49
Official

Dear Odwa Savu,

We are really sorry to hear you had this experience.

We will be in direct communication with you shortly to provide us with more information to resolve the issue.

Proudly Serving,

Assupol Complaints Team

Sanlam
Sanlam's reply21 Jul 2017, 13:50
Official

Good Day,

We refer to our previous direct emails regarding your complaint.

Please complete and return the form provided to you with a clear copy of your ID. These documents will assist us in cancelling and further investigating the policy.

Should no response be received by 28 July, we will proceed to close our complaint file.

Proudly Serving.

Assupol Complaints Team

Sanlam
Sanlam's reply14 Aug 2017, 08:39
Official

As directly communicated with you we have not received a response or feedback from you about your complaint.

Please feel free to contact us at *** for any further assistance.

Proudly Serving.

Assupol Complaints Team